Property Manager (AST & Block)

Job Responsibilities and Qualifications

• Provide professional property management services for a portfolio of freehold/leasehold developments and individual properties, ensuring the property operates as smoothly as possible.
• Establish and maintain strong customer relationships
• To ensure properties meet legal, health and safety requirements
• Carry out regularly inspections of properties, arrange meetings and inspections for all properties managed and ensure that Health and safety inspections are regularly undertaken, any points raised are actioned.
• Customer focused you will demonstrate excellent communications skills liaising with Directors, lessees and tenants, dealing with enquiries and any issues.
• Take emergency calls out of hours and resolve immediate issues
• Managing End of Tenancy Process – including deposit proposals
• Attend residents’ AGMs and directors’ meetings and implementing the relevant actions.
• Prepare service charge budget and issue draft budgets working with the Directors, preparing quarterly / yearly demands for service charge and ground rent.
• Manage the maintenance ensuring contractors are approved and carry out the relevant work in line with legislation and liaises with all relevant parties. Prepare specifications for cleaning, gardening, window cleaning, etc., to issue tenders and appoint contractors working closely with senior property managers.
• Being aware of the latest letting’s legislation
• Chasing Landlord and Tenant debts.
• Co-ordinate inventory checks in line with Lettings team requirements
• Regular review and plan for the long-term maintenance of each Block
• Ensure all events are detailed and ‘noted’ on systems e.g. CFP WinManMinimum 2 years recent estate agent / property management / property maintenance related management experience
• ARLA Qualified preferred but not essential
• Able to demonstrate tact, diplomacy and resilience to ‘get things done’
• Full UK driving license and use of an available vehicle

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