Part time Enhanced Response Service Support Workers
The Enhanced Response Service is a fast‑paced service providing support to service users who trigger their telecare alarm and also working alongside the ambulance service in responding to non‑injured falls. We promote independence and sign‑post service users to Partnership teams to provide care and support in a person‑centred way.
The post requires flexible working: regular morning, evening and weekend shifts, and the ability and willingness to travel across the team geographical area.
For more information or to chat about this opportunity please contact Claire Hodge, Team Manager on 07767 006726 or Gillian Sproule 07593 918682.
Job responsibilities
- Assist with all personal care such as washing, dressing, toileting, catheter care, feeding, meal preparation, medication and others.
- Respond to falls and tele‑care alerts to provide reassurance and practical assistance in coordination with services such as Fire and Rescue and Ambulance.
- Apply learning from adult protection, diversity, and Mental Capacity Act training and be responsible for recognising and reporting incidents or concerns in line with Council policy.
- Liaise effectively within the team and with other agencies (e.g. assistive technology or health colleagues) to ensure the service is delivered effectively.
- Complete written and electronic documentation regarding service‑users care in accordance with CCC policy.
Qualifications & requirements
- Previous experience working within a care environment, preferably adult social care.
- NVQ Level 2 Care qualification or equivalent; willingness to work towards Level 3.
- Basic literacy, numeracy and good IT skills for electronic data entry and case records.
- Full manual driving licence applicable to manual vehicles.
- Willingness to travel across Cambridgeshire using CCC pool vehicles.
- Availability for 18.25 or 21.25 hours per week (part‑time); flexible rota including morning, evening and weekend shifts and working every other weekend.
- Induction training covered in the first 4 weeks of employment, including training days with the line manager and shadowing members of the ERS team.
About us
Cambridgeshire is a great place to work and live, offering a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives, and rural landscapes.
Our four core values drive everything we do.
Benefits
- A comprehensive wellbeing package covering all aspects of wellbeing, both in and out of work, also accessible to your family.
- Buy up to 4 weeks additional annual leave (pro‑rata) through our salary sacrifice scheme.
- Take your bank holidays flexibly to suit personal circumstances.
- Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings.
- Access to development opportunities, apprenticeships and qualified coaches to support your personal and professional growth.
- Paid volunteering hours each year to make a positive impact on our community during your normal working day.
- Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network.
- Opportunities to nominate and receive Employee Recognition Awards.
- An Our Cambs Rewards account, giving you access to in‑store and online discounts as well as our Car Lease and Cycle to Work schemes.
Take a look at our Employment Benefits Brochure attached to this advert to find out more.
Person Specification
- Please refer to the job description above.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.
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