Customer Service Advisor (Customer / Partner Support)
Location: London, UK (Hybrid Working – 1–2 days onsite)
Salary: £29,955 per annum
Employment Type: Full-Time
Contract Options: 3 x Fixed-Term (12 months) | 2 x Permanent
Overview
Our client, a leading professional membership organisation, is seeking multiple Customer Service Advisors to join its customer and partner support teams.
This is an excellent opportunity for customer-focused individuals to play a key role in delivering high-quality service across multiple channels. You will support customers and partners throughout their professional journey, ensuring a seamless and positive experience while contributing to operational excellence and continuous improvement.
Responsibilities
- Deliver accurate, timely, and empathetic support via phone, email, live chat, and digital channels
- Resolve customer and partner enquiries efficiently, ensuring a high-quality experience
- Provide guidance on products, services, policies, and processes
- Maintain accurate records of all interactions within internal systems
- Identify and escalate safeguarding concerns where appropriate
- Support outbound engagement activities to improve customer outcomes
- Ensure compliance with data protection and information security standards
- Collaborate with internal teams to resolve complex queries
- Share feedback and insights to support service improvement initiatives
- Contribute to operational accuracy and continuous process improvement
Requirements
- Previous experience in customer service or a similar support role
- Strong verbal and written communication skills
- Excellent problem-solving and active listening abilities
- Confidence handling multi-channel customer interactions
- Strong organisational skills with attention to detail
- Ability to manage workload and prioritise effectively
- Collaborative mindset with the ability to work across teams
- Familiarity with CRM systems or digital platforms
- Empathy, resilience, and a customer-first approach
- A-Level education (or equivalent), ideally in business or communications
- Hybrid working model (1–2 days per week in London office)
- 25 days annual leave, increasing with service up to 30 days, plus bank holidays
- Competitive pension scheme, life assurance, and critical illness cover
- Health cash plan
- Enhanced parental leave (up to 6 months full pay, subject to service)
- Wellbeing initiatives and employee support programmes
- Cycle-to-work scheme and additional flexible benefits
- Inclusive and supportive working environment
- Opportunities for career development and progression
Application Process
Interested candidates should apply via the designated application process by submitting a CV and completing the online application.
- Candidates should indicate their preferred role within the application:
- Customer Support Advisor (FTC)
- Customer & Partner Operations Advisor (Permanent)
#J-18808-Ljbffr…