Food Service Assistant
Go back Manchester University NHS Foundation Trust
Closing date is 09 April 2026
Description
You will be required to work as a key member of the Ward Team to develop and maintain the patient environment. To provide a high quality helpful, courteous beverage and meal service, to meet the needs of patients. In addition carrying out cleaning and related duties as required in order to assist in the delivery of the hotel services.
Customer Care & Communication
To work as part of a team and communicate in a polite and positive manner with colleagues, Trust staff, patients and members of the public. To deal initially with any customer complaints. To demonstrate commitment to the department and the Trust. To give guidance to new members of staff with regard to department/ward layout and daily routine.
Catering
To assist in the preparation of all patient food services. To ensure that all food is prepared in a safe and hygienic manner at all times.
Main duties of the job
- Collect, wash, refill and distribute patient water jugs and glasses.
- Assist with the production of all meals necessary for the provision of patient service.
- The regeneration of food in accordance with Food Hygiene Codes of Practice.
- Plate and assemble patient meals accurately on tray for presentation to the patient.
- Check temperature of foods and record prior to service to patients.
- Ensure that any patient requiring a special diet is catered for.
- Monitor and report wastage levels of patient meals.
- The preparation and service of hot and cold beverages at designated times throughout the day.
- Prepare and serve a range of snack to patients between meals or on an ad-hoc basis as instructed by nursing staff.
- The collection of cutlery and crockery following the patient meal.
- The washing up of all crockery and cutlery items and storage of such items at ward level.
- Adherence to all legislation and policies relating to patient meal service.
- Maintain ward kitchens and equipment in a clean and hygienic manner.
- Ensure that ward issues are maintained to the agreed level.
- Ensure stock control and rotation procedures are maintained.
- Conduct meal service by attractive presentation adhering to any specific request.
Cleaning
To deliver a full cleaning service towards within the hospital in accordance with Work Schedules and activity within the area, using own initiative to plan workload.
Person Specification
- Ability to work as part of a team.
- Ability to understand and carry out instructions.
- Ability to listen and have good communication skills.
- To act on own initiative & adapt quickly to change.
- To work under pressure in a busy environment.
- To maintain professionalism and demonstrate care and compassion with patients and other service users.
- Understanding of Health & Safety.
- Understanding of Customer Care.
- Understanding of Food Hygiene.
- Basic Food Hygiene Level 2.
- Awareness of HACCP.
- Experience of working in a Catering Department.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Manchester University NHS Foundation Trust
Address
Manchester University Fountation Trust, Oxford Road
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