Customer Experience Advisor
Location: Basingstoke Aquadrome
Salary: £13.00 per hour plus uncapped commission and excellent benefits
Schedule: Saturdays, approx. 9:00am-5:00pm – flexibility offered
Ready to impact a better future?
As a Customer Experience Advisor in our Basingstoke Aquadrome team, you’ll be the welcoming face and voice of the centre on one of our busiest days. You’ll help visitors, engage new enquiries, and support our community to thrive by delivering an excellent experience at every interaction.
This role is all about connection – greeting customers, supporting members, responding to enquiries, and helping prospective visitors take their next steps. Your work will play a meaningful part in growing our community and ensuring everyone feels supported, valued, and inspired.
What you’ll do as a Customer Experience Advisor
You’ll be entrusted to:
- Respond to incoming phone calls, web enquiries, and walk ins
- Contact prospective customers to arrange tours and follow ups
- Book and host tours for potential new members
- Support existing members with renewals and general enquiries
- Assist with front of house duties
- Deliver an excellent customer experience at all times
- Support light social media activity, including creating and posting engaging content
- Maintain accurate records of enquiries and follow ups
Does this sound like you?
- Previous experience in customer service, front of house environments, or a commercially focused role would be beneficial, but your attitude and drive are just as important.
- Friendly, confident, and professional
- Comfortable speaking to people on the phone and face to face
- Proactive, self motivated, and organised
- Able to manage follow ups effectively
- Target driven and motivated by achieving results
- Passionate about health, fitness, and community wellbeing
- Comfortable using social media platforms
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Holidays: Pro rota 21 days plus bank holidays (and the option to buy up to five additional leave days each year)
- Free Gym membership and swimming lessons
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Let’s impact a better future, together. Apply today.
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