Volunteer Centre Dorset supports Dorset’s voluntary and community sector to thrive, and champions volunteering for all. We also manage and deliver support to residents through a variety of projects designed to improve health, wellbeing and independence.
The Business Support role will support the effective delivery of Volunteer Centre Dorset’s projects by providing high-quality administration, volunteer coordination and database support. The postholder will play a key role in ensuring volunteers and community members receive timely, accurate and compassionate support, while maintaining robust systems and records that enable the organisation to operate efficiently and demonstrate impact. Working across multiple projects, the Business Support Assistant will help strengthen relationships with volunteers and partners, ensure data is accurate and well maintained and contribute to the smooth day-to-day running of the organisation.
Key Responsibilities
- Project and Volunteer Support — Provide general administrative support, to support the smooth running of the team, working simultaneously across a range of projects, multitasking in a number of areas of work
- Project and Volunteer Support — Develop a working knowledge of VCD’s core operations and projects, working collaboratively with the team to be a point of contact for enquiries
- Project and Volunteer Support — Respond to telephone and email enquiries, including triaging ‘asks for help’ from people across our community, particularly for those who are unwell, elderly or vulnerable
- Project and Volunteer Support — Work alongside health and social care professionals, responding to referrals for Community Volunteers and assigning tasks
- Project and Volunteer Support — Match community requests for volunteer-led support with suitable volunteers
- Project and Volunteer Support — Communicate with a wide range of individuals and organisations to meet project objectives
- Project and Volunteer Support — Signpost customers appropriately to alternative services
- Project and Volunteer Support — Assist volunteers to register on our database, find and join our volunteering opportunities
- Project and Volunteer Support — Help volunteers through the induction process for projects
- Project and Volunteer Support — Build and maintain positive relationships with volunteers
- Project and Volunteer Support — Maintain accurate records, files and documentation in line with organisational procedures
- Project and Volunteer Support — Maintain a clean and updated database to ensure data accuracy and compliance for the wider team
- Project and Volunteer Support — Support data quality by identifying and resolving duplicate, outdated or incomplete records
- Project and Volunteer Support — Research for community contacts that are not currently engaged with our services – and who would benefit
- Project and Volunteer Support — Assist with gathering evidence, statistics and reports that demonstrate the impact and value of VCD projects; capturing stories and case studies
- Project and Volunteer Support — Deliver key VCD messages and encourage collaboration with groups, communities and beneficiaries
- Project and Volunteer Support — Work flexibly, as part of a team, and independently making decisions when needed
- Project and Volunteer Support — Adhere to all VCD policies and procedures
Person Specification
- Good knowledge of Office 365 programmes and IT systems
- Strong organisational skills, with the ability to prioritise and multitask
- Ability to work effectively as part of a team and use own initiative
- Professional telephone and written communication skill
- Proactive approach to developing projects and workstreams leading to improvements
- Confidence working with relational databases and managing information accurately
- Experience or knowledge of working within the community or voluntary sector
- Experience using database or CRM systems
- Full driving licence and access to a car
What We Offer
- Contribution to impactful work improving lives and community resilience across Dorset.
- Being part of an experienced, passionate, supportive team committed to collaboration and making a tangible impact.
- A fun, dynamic working environment within a values-led organisation.
- Mileage allowance and relevant travel expenses reimbursed.
- Opportunities for training, personal development, and networking.
How to Apply
To apply, please submit your application to office@volunteeringdorset.org.uk including:
- Your CV
- A cover letter outlining your suitability for the role and how you meet the person specification
Deadline for applications: Sunday, 5 th April
For further information contact: Office Manager on 01305 269214 or office@volunteeringdorset.org.uk
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