Overview
UP&E globally drives the expansion of Universal’s intellectual properties, franchises, characters and stories through innovative physical and digital products, content, and consumer experiences. Games, fashion, and toys are just a few of the ways we bring Universal stories into fans’ daily lives. Alongside franchise brand management, UP&E’s core businesses include Consumer Products and Games and Digital Platforms, partnering with leading category leaders such as Mattel, Lego, PUMA, Primark, and Ferrero. Learn more at https://www.universalproductsexperiences.com/.
Job Description
This role sits within a fast‑moving, growth‑oriented team. Reporting to the Director‑Agent Markets, the Assistant Commercial Manager will play a key role in supporting long‑term commercial growth in both direct and agent‑led business.
Key focus for this role will include:
- Supporting direct global and regional partners to unlock growth and effectively execute commercial opportunities.
- Leading the drive of localised budgets and agent relationships in select markets.
- Streamlining processes and driving operational efficiency across the team.
Commercial & Market Support
- Deliver against commercial and strategic objectives set by the Director, Agent Markets.
- Lead agent relationships, day‑to‑day operations, and budget delivery for select markets.
- Unlock growth across direct business by optimising key global and regional partners.
- Support initiatives for priority franchises and retail accounts across larger agent markets.
- Maintain strong day‑to‑day communication with external agents and internal teams to drive category, franchise, and retail growth.
- Support agents with raising POs and managing marketing approvals across agreed retail accounts and markets.
- Coordinate elements of the quarterly forecast cycle by gathering, validating, and consolidating agent submissions to ensure accuracy and timeliness.
- Track incoming deal memos across agent markets and monitor progress through to full contract execution.
- Support on additional projects and priorities as requested by the Director, Agent Markets and the RMD EMEA.
Operational Efficiency
- Manage and maintain the Agents SharePoint site as the central information hub for both internal and external teams.
- Track and consolidate market performance, category updates, sales trends, and retailer activity to support strategic decision‑making.
- Facilitate regular best‑practice sharing across internal stakeholders and external partners.
- Coordinate meetings, documentation, and operational tracker reports to drive operational excellence.
- Maintain and update licensee documentation and CRM records to create the most up‑to‑date agents hub database.
- Coordinate attendance and logistics for major industry events such as international agent summits, in‑market partner summits, Brand Licensing Europe, Nuremberg Toy Fair, etc.
Communication & Culture
- Foster a collaborative, solutions‑focused way of working.
- Champion diversity, inclusivity, and strong partnership behaviours.
- Represent and model a one‑team mindset.
Qualifications
Skills & Qualifications
- Experience in administrative, business support, or commercial coordination roles, ideally within licensing, retail, and/or the media landscape.
- Excellent organisational skills with the ability to prioritise and meet deadlines.
- Proficiency in PowerPoint/Keynote, Excel, and Word; SAP experience is a plus.
- Strong written and verbal communication skills.
- Fluent in English; additional EMEA languages are an advantage.
- Strong stakeholder‑management and collaboration skills.
About You
- Highly organised, detail‑oriented, and able to manage multiple workflows effectively.
- A strong relationship‑builder who works well in a matrixed global organisation.
- Adaptable and comfortable working in a dynamic, fast‑paced environment.
- Curious, commercially aware, and proactive in building market understanding.
- Resilient, self‑driven, and confident in taking ownership of tasks.
- Positive, energetic, and committed to delivering high‑quality work.
- Empathetic, kind, and a strong team player who supports colleagues.
Additional Information
As part of our selection process, external candidates may be required to attend an in‑person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.
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