We are currently recruiting for someone to assist our retail team in both customer service and administration tasks for both our shop and online. You should have proven administration experience within a retail brand with excellent attention to detail and accuracy.
Key Tasks and Responsibilities
Customer Service
- Support the Stock coordinator – picking, packing and posting orders.
- Assist with customer queries online and over the telephone, and bring to a resolve where possible.
- Receiving and checking deliveries and booking in stock.
- Awareness and understanding of stock control procedures.
- Collecting deliveries from the stage door and moving stock between different locations.
- Support the team during stock take.
- Maintain order and tidiness in all stockrooms and packing areas.
Administration Tasks
- Manage the new line process, set up new product SKUs and accurately enter product information to the range plan/product upload.
- Maintain SKU information, amend costs, retail SKUs etc.
- Track/chase orders with suppliers to ensure deliveries are received on time when required.
- Support the online team, uploading images and information where required.
- Create comparative shop reports.
- Support the retail team’s retail strategy.
- Help stock and merchandise the shop.
- Able to identify problems and make suggestions for improvements/solutions.
Qualifications
- Proven administration experience within a retail brand.
- Awareness of the importance of stockroom function and stock control.
- Strong analytical and numerical skills with attention to detail.
- Excellent communication skills, able to build strong relationships internally and give a first class customer service externally.
- Good verbal and written skills.
- Experience in Excel/Google Docs.
- Ability to prioritise and manage a work schedule whilst working to tight deadlines.
- Lifting stock is required in this role.
Desirable
- An understanding of retail trading patterns and critical path processes.
- Positive, and solution focused.
- An interest in, or knowledge of, opera.
- Knowledge of stock management systems and EPOS.
Rates of Pay, Hours and Benefits
The Glyndebourne Festival (running from May to August), features a programme of six operas in its 1,200-seat opera house, attracting audiences from around the world. The Autumn Season (October to December) extends Glyndebourne’s reach, offering audiences the opportunity to experience fresh perspectives and new works in a dynamic and exploratory setting. Together, the Festival and Autumn Season welcome over 125,000 attendees annually, with many more engaging through online streaming and other digital platforms. Remaining financially independent since its inception, Glyndebourne is a registered charity that relies on box office income, memberships, and donations to fund its operations. Committed to artistic excellence, audience development, and accessibility, Glyndebourne continues to expand the reach and appreciation of opera for all.
This is an hourly paid position at £12.71 per hour. This is a part‑time position working 12 hours per week, preferably 9.00 am to 1.00 pm, Tuesday, Wednesday and Friday. However, there can be some flexibility on days and times. We offer 33 days (6.6 weeks) holiday inclusive of bank holidays, per annum pro‑rata. We can offer a beautiful working environment, and the chance to see world‑class opera. For those without their own transport we have a free minibus service to and from Lewes railway station.
- Free Pilates and Zumba classes, once a week
- Corporate Gym memberships
- An onsite Physiotherapist
- Subsidised electric car charging
- Cycle to Work scheme
- Subsidised dining at our onsite restaurants
- Free tea and coffee
- Discount at the Glyndebourne shop
- Free on‑site parking
- Discount at various high‑street retailers through the Glyndebourne benefits hub
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