Administration Assistant

Job Req Number: 112254

Time Type: Full Time

Administration Assistant

Location: Mercia Park (DE12)

Schedule: Mon-Fri 9:00-17:00

We are looking for an Administration Specialist to provide customer focused administration service on selected accounts. Working directly with the client’s customer service team you will achieve delivery targets on orders as per our customer requirements. You must be a committed player supporting colleagues within all departments in providing an enhanced service to customers whilst maintaining and promoting DSV best practices.

What will you be doing?

• Day to day responsibility for the running of the contract in a customer service capacity.
• Meet the customer’s operational requirements.
• Ensure deliveries are made on time in full.
• First line support for customer and DSV to ensure that all issues are proactively handled.
• Support colleagues within all departments in providing an enhanced service to customers whilst maintaining and promoting DSV best practices.
• Responsible for the completion/population of location KPI’s as well as being responsible for Customer invoicing processes.

About You

• Previous experience of working in a Customer Service role.
• Possess an understanding of warehouse and logistic operations.
• Good communication skills.
• Excellent organisation skills and effective time management.
• Attention to detail.
• IT Literate in Microsoft Office.
• Problem solving.
• Understanding of CargoWrite is desired, however training can be given.

What can we offer you?

Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.

• Enhanced Annual Leave Entitlement from your start, which increases with length of service.
• Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars.
• Salary Sacrifice Cycle Scheme.
• WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
• LifeWorks app for access to cashback and discounts on high street and online brands.
• Life Insurance which includes access to expert probate support.

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