Telford & Wrekin Council,
We are looking for an experienced Receptionist to work within our Customer Services team.
The post is for 14.8 hours per week, working between 08:45 and 17:00 on Thursdays and Fridays, starting around 11 June 2026.
Based on Darby House Reception desk, you will understand that our customers are passionate about the services we provide, and be experienced in signposting and supporting customers to obtain the source of information or service they require. You will show a flair for customer service, have excellent attention to detail and understand the importance of getting it right first time.
For an informal discussion about the role, please contact Daniel Rushton on 01952 382491 or email daniel.rushton@telford.gov.uk.
Shortlisting and interviews will take place between 10 and 24 April 2026.
Please click on the link below to view the Job Description and Person Specification.
A CV template is available if you do not already have a CV.
We believe great services start with great people — and that means building a workforce that reflects our community. At Telford & Wrekin Council, everyone belongs, and every voice matters.
What we offer:
- We offer competitive salaries and a fantastic leave package — starting at 24 days, rising to 32 days with service, plus 8 bank holidays and an extra concessionary day to enjoy.
- Flexible working & career progression
- Local Government Pension Scheme
- Staff discounts and salary sacrifice perks
- Free parking and confidential wellbeing support
- Hybrid working model – whether you’re in the office or working from home, we support a balance that fits your personal and family commitments.
Find out further information about working at Telford & Wrekin Council including our full list of benefits.
Please note: We do not hold a sponsorship licence for visas.
Responsibilities
- Signpost and support customers to obtain information or services they require.
- Maintain a welcoming reception environment.
- Demonstrate excellent attention to detail and customer service flair.
Qualifications
- Experience as a receptionist in a customer service setting.
Attached documents
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