About Us
Situated on the shores of Loch Lomond, Scotland’s breathtaking jewel, Cameron House is a magnificent 5‑star resort. Uniquely positioned where the Scottish Highlands meet the Lowlands, this 17th‑century baronial estate is rich in character and history. Cameron House offers an award‑winning Spa with a rooftop infinity pool, an 18‑hole championship golf course, an extensive selection of resort activities, and a choice of five restaurants and bars to cater to every taste. Our 208 bedrooms are an exquisite blend of traditional and contemporary, or guests can opt for a home from home in one of our 115 self‑catering lodges or luxurious Mansion House suites. The iconic lochside setting is a timeless celebration of grandeur and natural beauty. Spanning 400 acres of picturesque Scottish countryside, with adventure on the doorstep, Loch Lomond, with its impressive backdrop, is the perfect location for a variety of water and land activities, including speedboat tours, paddleboarding, canoeing, kayaking, 4X4 off‑road driving, falconry, and more.
The Role
Our Leisure Club based in the Main house is a popular family‑friendly club with a host of much loved features all improved and fully refurbished. A family beach pool with water features for kids is complemented with an adult pool for more serious swimming, and our much loved flume slide returns together with a bubble pool, steam room and sauna. A gym at the back of the club features new Technogym equipment throughout and is supported with two new purpose‑built spin and exercise studios. The scope of this role of receptionist is to ensure a warm friendly welcome, check in guests and members and provide information and direction in relation to all aspects of our busy operation to ensure an exceptional experience on every visit.
Key Things You Will Be Responsible For
- Cleanliness and presentation of club reception and surrounding areas
- Check guests and members with a warm welcome
- Answering queries and providing information and direction
- Answering phones and emails
- Promotion of memberships, fitness and retail
- Booking classes, gym and personal training sessions
- Having extensive knowledge of all resort facilities and activities
- Provision of First Aid, and follow‑up reporting
- Reporting maintenance defects
- Handling feedback or special requests
- Providing direction to new employees
- General assistance with all aspects of the Leisure operation
WHO WE ARE LOOKING FOR
- People who want to achieve great things – your interest in us suggests you have the ambition, drive and determination to meet challenges head on.
- People who are naturally friendly – who genuinely care about our guests and the service they receive.
- People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
- People who show the same level of care for their team, as our guests – It’s about supporting our colleagues to be the best they can be and to do the best job they can.
- People who will respect and protect the magical place we work in – it’s up to all of us to look after our environment and never take it for granted.
TO BE ELIGIBLE TO APPLY YOU WILL ALSO NEED
- National 5 in English and Maths or equivalent qualifications
- Experience of working in a similar customer‑service role
- Any leisure‑based, or first‑aid at work qualification would be an advantage
- Ability to quickly build excellent working relationships and externally, with a flexible approach to work
- Excellent communication and interpersonal skills
- Proficient IT skills with knowledge of Office software and ability to use technology (we use ResortSuite)
WHAT’S IN IT FOR YOU
- Free meals when on duty, in our team cafes
- Pension scheme and Wagestream financial services
- Long service awards involving recognition with high street shopping vouchers and overnight stays
- Enhanced holidays with long service
- Free Leisure Club Membership, with friends and family discounts
- Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline
- On‑site discounts on Cameron House and Cameron Lodges accommodation, 50% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities, cinema tickets and retail products
- Lifeworks App – lots of discounts on everyday purchases, with brand that you love
- Supplier and local business discounts, eg Sealy Mattresses and selected Lomond Shores retailers
- Free parking
- Full‑funded, work‑based training and development, including apprenticeships, structured work experience, supported scholarships, graduate programmes, specialist craft training and formal qualifications up to HND and Degree level
We are only 40 minutes drive from the centre of Glasgow, so if the outdoors is your thing there’s also the wider Loch Lomond and Trossachs National Park on your doorstep – just waiting to be explored in your free time.
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