Reports to: Housekeeping Manager
Job Title: Housekeeper Assistant
Location: Stibb
Main Tasks
- Maintain the cleanliness and presentation of all rental fleet and accommodation, stock caravans and company premises to the highest standard
- Cleaning of windows inside and outside where required
- Interior and exterior valeting of caravans
- Report lost and found property immediately to your manager
- The recording, reporting and dealing with any faults, breakages of equipment and replacement of fittings, furnishings and supplies as required
- Checking contents inventories and replenish as required
- Laundry services
- Liaise regarding housekeeping needs, on a daily basis, with other departments
- Ordering of equipment and stock and negotiating the provision of supplies on approval of your manager and with due regard to budgetary controls
- To use products and equipment in accordance with manufacturers recommendations
- Undergo training as required
- Always behave in a polite and courteous manner so as to be an ambassador for the company
- Personal appearance at all times to be in accordance with company standards
- To have an understanding and awareness of all products and facilities offered by the company
- To be aware of and apply the provisions of the employee handbook
- Understand and comply with health and safety requirements applicable to your role
- Comply promptly with personnel and payroll procedures
Key Results / Responsibilities
- To ensure the cleanliness and presentation of the parks’ buildings and caravans to the highest standards
- Identify opportunities to improve the standards of both service and presentation of the park
- To ensure the highest possible standard of customer care
- To ensure that any complaints are dealt with immediately
- Not to bring the company into disrepute
- To be dressed and presented appropriately to your role at all times
- To deal effectively with customer enquiries as to products and services
- To act at all times in accordance with company procedures and standards
- To carry out your duties in a manner that ensures the safest environment for colleagues and guests alike
- Support on changeover days within the warehouse
- Delivering linen when reported
About The Company
A Darwin Escape is all about creating the perfect destination for our guests to relax, explore and make lasting memories. Whether guests are looking to unwind in peaceful countryside surroundings or enjoy a fun-filled break with family and friends, our resorts offer a variety of experiences designed to suit every type of holiday.
Across our resorts, we offer a range of accommodation, from luxury lodges with private hot tubs to spacious caravans and unique stays such as treehouses. Each location has its own character, facilities and atmosphere, but all share the same focus on delivering high standards of hospitality and memorable guest experiences.
Our beautifully maintained resorts feature excellent on-site facilities and welcoming environments where guests can relax, recharge or enjoy adventure and exploration in some of the UK’s most desirable locations.
Behind every great Darwin Escape is a dedicated team. Our colleagues play a vital role in ensuring every guest enjoys their stay, helping to create the friendly atmosphere and outstanding service that our resorts are known for.
Company Culture
At Darwin Escapes we believe our people are at the heart of everything we do. Our teams work together to create welcoming environments and memorable experiences for our guests across our resorts throughout the United Kingdom.
Each of our destinations has its own personality, from luxurious lodge retreats to family-focused resorts and peaceful countryside locations. While every resort is unique, all of our teams share the same commitment to delivering outstanding service and creating great experiences for our guests and holiday home owners.
We are proud to offer a friendly and supportive working environment where colleagues are encouraged to develop their skills and grow their careers. Whether you are starting your first role in hospitality or progressing into management, Darwin Escapes provides opportunities for development, training and career progression across our growing collection of resorts.
Wherever you join us, you will become part of a team that values professionalism, teamwork and pride in delivering exceptional service.
Required Criteria
- Right to work
Closing Date: Monday 20th April, 2026
Contract Type: Fulltime
Salary: £12.21 Hourly
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