Rapid Response Cleaner Contract
Key Account Network Location: Brierley Hill, DY5 2BYHours of work: 40Contract Type: PermanentStandard Shift: 8 hours per day, flexible between 7:00am – 10:00pm, 5 over 6 days (including Saturday).
We are seeking a reliable and flexible Rapid Response Cleaner to provide mobile cleaning support across an allocated portfolio.
You will respond to requests from your Sector Manager and deliver high-quality cleaning services in line with client specifications and SLA requirements.
This is a fast-paced, mobile role requiring adaptability, attention to detail, and excellent customer service.
Job Description
In this role as Rapid Response Cleaner, you will be guaranteed 40 hours per week, covering a large area with a significant amount of driving each day. This role offers flexibility in scheduling to help balance work and personal commitments. You’ll be equipped with brand-new tools and modern cleaning methods, plus a company van and fuel card for business use, along with a uniform, mobile phone, and PPE to help you work safely and efficiently.
Key Responsibilities
- Cover for cleaners off sick or on holiday, ensuring standard site cleaning.
- Respond to reactive jobs from the help desk, such as spillages or sickness clean‑ups, prioritised by urgency.
- Follow weekly planned schedules and adapt tasks as needed for reactive work.
- Deliver and participate in training on Pure Space cleaning methods and equipment.
- Provide site familiarisation for new employees, including cleaning regimes, waste procedures, and airlock protocols.
- Perform all cleaning duties to client specifications and schedules, ensuring 100% compliance.
- Adhere to client security procedures and maintain positive working relationships.
- Keep storerooms tidy, stock consumables, and report shortages.
Qualifications
- Cleaning experience is not essential; candidates from care, nurseries, warehouses, or similar backgrounds will be considered.
- Training will be provided, focusing on introducing a new way of working.
- Priority is adaptability and readiness to work rather than established cleaning habits.
- Strong organisational skills, capable of managing multiple sites and schedules.
- Full UK driving licence held for at least 12 months.
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families.
Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.teamuk.issworld.com.
Proud member of the Disability Confident employer scheme.
Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
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