Service Desk Engineer

Service Desk Engineer (1st/2nd Line) Belfast £30,000 – £35,000 6 months onsite | Hybrid (3 days office / 2 days remote thereafter) We are working with a growing and fast-paced Managed Service Provider in Belfast who are looking to appoint a driven and customer-focused Service Desk Engineer to join their team. This is an excellent opportunity for a technically strong 1st/2nd Line Engineer who thrives in a busy MSP environment and is keen to further develop their Microsoft 365 and infrastructure skills. The Role You will be responsible for handling Level 1 and Level 2 support tickets, managing approximately 60-80 tickets per week in a dynamic service desk environment. The successful candidate will play a key role in delivering high-quality remote support to a broad client base. Key responsibilities include: Microsoft 365 support (Exchange Online, Teams, SharePoint) User account creation and permissions management (AD & M365) Windows 10/11 support Remote desktop support for PCs, laptops, and mobile devices Troubleshooting email and mail filtering issues Anti-virus and anti-malware management Backup and disaster recovery support Basic networking and firewall troubleshooting Ticket logging and call handling Contributing to technical documentation Occasional client site visits What We’re Looking For 2+ years’ experience in a Service Desk / IT Support role Strong Microsoft 365 support experience Experience troubleshooting Windows OS and Active Directory Background working in a fast-paced MSP environment Comfortable managing high ticket volumes (60-80 per week) Strong communication and customer service skills Driven, motivated and eager to learn Full driving licence and access to a vehicle What’s On Offer Salary between £30,000 – £35,000 Structured training and exposure to technologies including: Virtualisation (Hyper-V, VMware) Backup solutions (Veeam, Azure, Cove) Network security (SonicWall, Fortinet) Enterprise hardware and switching technologies 6-month in-office onboarding period Hybrid working (2 days remote per week after probation) Supportive team environment with clear progression opportunities Interview Process Informal Teams chat In-person interview including a Microsoft 365 technical skills assessment To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on or . Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs. Skills: IT support IT Support Engineer IT Support Analyst First Line Support Second Line Support Benefits: Hybrid Progression…