Chief Customer Officer

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About the Organisation

The UK Hydrographic Office (UKHO) is a world‑leading centre for hydrography with over 230 years of experience. Our maritime data solutions support safe, secure and thriving oceans. We fulfil the UK government’s Safety of Life at Sea obligations and are relied upon by defence users, government and global shipping.

Working with partners across the globe, we source, process and provide access to data from the seabed to the surface. This data is shared with a wide range of users to help unlock a deeper understanding of the world’s oceans and make the best of the marine environment.

Supporting safe navigation is at the heart of what we do. Through our ADMIRALTY portfolio, we provide a leading range of navigational products and services which are trusted by over 90% of large ships trading internationally today.

Job Summary

The Chief Customer Officer will be a full member of the UKHO’s Executive Leadership Team, contributing to the UKHO’s wider strategic direction and leadership, helping to shape the digital future of the organisation. The role leads the customer‑focused commercial strategy, including business development, customer experience and product strategy, satisfying defence customer needs while fulfilling our public task.

This role will sustain a healthy level of commercial returns from our established merchant shipping market, whilst developing adjacent markets that build out from the core ADMIRALTY navigation business. We will exploit the potential of our data assets and expertise as we evolve into a fully digital service provider and data‑centric organisation.

Key Responsibilities

• Bring commercial insight, experience and expertise to the UKHO Executive Leadership Team and contribute fully to the overall strategic management of the UKHO, especially in all areas of customer, market and ADMIRALTY business development.
• Provide empowering and inspiring leadership, creating a culture of trust as a platform for promoting innovation, creativity and diversity of thought; and build, develop and motivate a high‑performing team.
• Deliver the UKHO’s sales revenue and gross margin targets, enhancing the UKHO’s ADMIRALTY digital products and services to ensure our trusted brand remains the choice of the world’s mariners, remains competitive, and continues to adapt to reflect the developing needs of the maritime sector undergoing rapid digital transformation.
• Be the lead ‘Customer Champion’ for the UKHO, ensuring that our customers are at the centre of everything we do, embedding a customer‑focused culture throughout the organisation.

Seniority Level

• Director

Employment Type

• Full‑time

Job Function

• Marketing, Customer Service, and Management
• Transportation, Logistics, Supply Chain and Storage
• Government Relations Services

Location

Taunton, England, United Kingdom

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