Boutique Manager

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Founder & MD-Outside The Box Recruitment & Consultancy - Luxury/Premium Sectors of Fashion, Retail, Fine Jewellery, Lifestyle & Beauty

OPENING POP UP STORE

FTC BOUTIQUE MANAGER - LUXURY LADIES & MEN’S CASHMERE

MAYFAIR

Our client is seeking a full-time Boutique Manager for a six-month fixed-term contract to lead our new pop-up boutique in the heart of Mayfair. This is a high-visibility role with direct impact on B2C growth. The position has the potential to convert into a permanent role as the plan is to open a flagship boutique.

Job Purpose

To lead the boutique as a high-touch brand space — responsible for delivering strong daily sales, an exceptional customer experience, and meaningful, lasting relationships with our clients — both in-store and online. This role blends floor leadership, digital clientelling, 1:1 selling, and boutique-level business development to build luxury community and grow direct-to-consumer sales funnel.

Reporting Line - Reports to : Managing Director and supported by a part-time Sales Associate (2 days/week) and Head Designer, who will attend for VIP client appointments and events.

Key Responsibilities

1. Boutique Operations & Sales Leadership Ensure the boutique operates smoothly, daily targets are consistently met / exceeded, and the Sales Associate is well-supported and engaged.

2. Customer Experience Excellence - Deliver a highly personalised, values-led experience that drives repeat visits, confident purchasing, and strong referrals. Every interaction should reflect the depth and warmth of the brand.

3. Digital Clientelling - Actively engage with online enquiries and existing clients to replicate the boutique experience digitally — leading to strong conversion and loyalty.

4. Boutique-Led Business Development - Proactively build relationships with concierges, personal shoppers, neighbouring boutiques, and relevant networks to attract new high-value clients.

5. Stock & Commercial Insights - Maintain accurate, well-presented inventory. Provide clear, timely insights from the shop floor to inform merchandising and commercial strategy.

6. Brand Representation - Embody the brand visually, tonally, and emotionally in all client interactions, both offline and online.

Candidate Profile

We are looking for somebody who is aligned with four core values :

• We Care – We act with respect and responsibility — toward people, products, and our planet.
• We Energise – We bring positivity, initiative, and momentum. We uplift others and create a culture of can-do.
• We Get Things Done – Well – We take ownership, follow through, and deliver with care.
• We Create – We embrace creativity, innovation and continuous improvement.

And somebody who:

• Has a growth mindset and is driven to achieve strong sales results — to realise both the company’s ambitions and their own
• Brings a ‘Black Book’ of relevant clients they can confidently convert into loyal customers
• Possesses a refined aesthetic and cultural fluency , with a natural affinity for high-net-worth individuals who value contemporary art, design, craftsmanship, meaningful travel, and understated luxury
• Is confident selling across Womenswear, Menswear, Accessories, and Homeware
• Demonstrates high emotional intelligence and discretion , tailoring their approach to suit each client
• Can communicate the brand story with clarity and conviction — making each interaction feel purposeful and personal
• Is hands-on, adaptable, and unentitled — ready to thrive in a lean, entrepreneurial team where no task is too small and no challenge too big
• Is comfortable supporting boutique-based brand activations and private events to build client engagement and community
• Uses client feedback and sales insights to refine outreach, service and product focus.

The following would also be valued but are not essential:

• Proven experience converting both in-store and online interactions into meaningful, repeat sales
• Familiarity with Shopify
• Familiarity with using a CRM platform for customer outreach and relationship-building
• Availability to work a Tuesday–Saturday schedule.

Additional to the basic salary: Commission, Uncapped Bonus, Clothing Allowance

Please email CV’s to cv@otbrecruitment.com or call direct on 07815939515

Only successful candidates will be contacted.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Management, Sales, and Customer Service

• Industries

  Retail Luxury Goods and Jewelry and Retail Apparel and Fashion

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