Senior Director Inside Sales

Overview

EMEA Talent Acquisition Partner @ RWS Group | Employer Branding

We are seeking an accomplished Senior Director of Inside Sales to lead our global Inside Sales organization. This leader will be accountable for driving new business, renewals, and account growth across specific customers segments and lines of business, while maximizing automation, synergies across teams, and collaboration with Field Sales and other go-to-market teams. The successful candidate will combine strategic vision with operational discipline and a passion for leveraging AI-driven tools and processes to scale performance.

Responsibilities

• Define and execute Inside Sales strategy ensuring balanced revenue, renewal, and pipeline goals.
• Instill a culture of accountability, continuous improvement, and innovation.
• Collaborate closely with Field Sales, Marketing, Support, and Product/Services teams to deliver a seamless, customer-centric go-to-market motion.

Revenue, Growth & Synergies

• Own and deliver Technology and Services revenue targets.
• Optimize the synergies across the Inside Sales perimeter, ensuring SDRs, Sales Reps, Account Managers, and Renewals work as an integrated engine.

Automation & Operational Excellence

• Champion the use of automation and AI-driven tools to improve productivity and effectiveness.
• Standardize processes and playbooks across all teams while adapting to different sales cycles.
• Continuously improve efficiency through data insights, workflow automation, and system integration.

Talent Development

• Build and scale a strong leadership bench.
• Create role-specific enablement and nurture talents for the overall sales organization.
• Foster a learning culture that embraces technology, collaboration, and data-driven decision-making.

Skills & Experience

• Extensive progressive Inside Sales leadership experience in SaaS and/or Services, with proven ability to manage at scale.
• Demonstrated success in leveraging automation and AI to improve sales productivity and predictability.
• Experience managing large, multi-role organizations across new and existing business.
• Track record of driving cross-functional collaboration with Field Sales, Marketing, and Customer Success.

Life at RWS

Life at RWS is about working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood.

Our purpose is to unlock global understanding. We celebrate difference, are inclusive, and believe that diversity strengthens us. We want every employee to grow and excel in their career.

We expect all our people to live by the values: to partner, to pioneer, to progress, to deliver, and to act with integrity and trust in our colleagues and clients.

Equal Opportunity

RWS embraces DEI and promotes equal opportunity. We are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation.

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