Head of Insights, Analytics & Market Research
This range is provided by TalkTalk. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
About TalkTalk
TalkTalk’s vision is to be the most recommended Wi‑Fi provider in the UK by 2028 with a growing, profitable base. Success requires that we simplify what we do, who we do it with, and reduce the cost of how we do it.
TalkTalk is the uncomplicated way to get excellent in‑home Wi‑Fi coverage, we stand out from the crowd by offering intelligent but simple products that work perfectly first‑time, without fuss or incomprehensible jargon, and our customer service is the best in the industry.
Our aim is to deliver simplified & customer delighting Wi‑Fi products and a more digital customer & employee experience. This is enabled by a technology platform that leverages data to drive innovation, decision‑making, and automation, ultimately providing a more cost‑efficient service for our customers.
Role
The role has been created to service the increasing business demand to deliver value through leveraging insights, analytics and market research. The individual will provide both technical and strategic direction to the teams to deliver data products aligned to business needs and unlock tangible business value.
Responsibilities
- Identify, prioritise and deliver data products aligned to business needs.
- Collaborate with stakeholders across different departments.
- Communicate insights to a range of stakeholders at different seniority and levels of technical capabilities.
- Ensure compliance with all applicable data related internal governance, regulatory and legal requirements.
- Day‑to‑day management of data teams.
- Manage relationships with third‑party vendors.
- Provide both technical and strategic guidance and mentorship to other team members.
- Lead, mentor, upskill and demonstrate best practices to other team members.
- Foster a collaborative and inclusive culture across different teams.
Knowledge, Skills & Experience
- Strong understanding of current and emerging technologies with a focus on how these could deliver business value.
- Depth and breadth of relevant technical skills, including but not limited to qualitative and quantitative research, survey design, statistics, mathematics, market and operations research and behaviour science.
- Knowledge of applicable governance and ethical frameworks and guidance.
- Experience of using CRM, market analytics, survey and research platforms.
- Effective stakeholder management skills with ability to influence at different organisational levels.
- Ability to execute projects, simplify complexity and align deliverables to business values at pace with a clear focus on delivering value.
- Experience of effectively leading (both strategic and technical) teams of varied skill levels & expertise.
- Proven record in taking projects from inception through to completion.
- Tenacious and resilient mentality with a can‑do attitude.
What We Offer
- Flexible hybrid working – with a minimum of 50% office presence to support teamwork and connection
- Collaborative office spaces designed for creative thinking and innovation
- Free on‑site parking at our offices
- Generous holiday package – 25 days annual leave, 3 wellbeing days, and your birthday off (plus the option to buy up to 10 more days!)
- Private healthcare for all employees
- Competitive pension scheme and performance‑related bonus opportunities
- Free broadband for all employees
- Life event gifts – celebrating milestones like marriages and births
- Inclusive employee networks – open to all, supporting peer connection and thought‑provoking conversations
- Salary sacrifice scheme – save on dental, gym, and more
- Big retail and leisure discounts
- 3 paid volunteering days a year – because making a difference matters to us too
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