Vice President, Client Solutions (FinTech)
Quantium is an all-in-one investment management software designed specifically for modern private market managers. Our easy-to-use platform streamlines investment administration, performance analytics, data aggregation and investor reporting. We serve some of the most prominent private asset managers across the world with over $75 billion client assets under our platform. Quantium is scaling our products and reach to delight more customers and is looking to add talented members across engineering, business development and client support teams.
JOB BRIEF
We are looking for a Client Solutions VP / Principal with client success and project management experience to lead the Client Solutions team in onboarding new clients as well as servicing existing clients. Your role will be to oversee the overall client onboarding, leading enterprise client implementation projects, ensuring system adoption, as well as team management.
To succeed in this role, experience in successfully managing internal team as well as external client account management are important. You will leverage your interpersonal skills to cultivate strong relationships with clients to ensure successful system adoption, coordinate with internal team to ensure successful and on-time project implementation.
If you are passionate about financial technology, and are result-driven & motivated to make a difference, take a bold step toward Quantium. We’d like to speak to you.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
- Lead Client Solutions implementation team to ensure timely onboarding of new clients, healthy adoption & usage of system;
- Understand client use cases to ensure successful workflow integration post- implementation and map with key client accounts to ensure renewals and minimize client churns;
- Act as project manager to ensure timely onboarding of enterprise projects, healthy adoption & usage of system;
- Coordinate with Sales team to plan resource for new client kick-off meetings and data migration support;
- Ensure your team’s new client onboarding, data migration and implementation tasks are on schedule;
- Guide and coach team members to resolve difficult client questions and situations;
- Advocate and build excellence in client servicing amongst all team members;
- Proactively makes initiatives and implement changes to increase team efficiency.
REQUIREMENTS AND QUALIFICATIONS
- 10 - 15 years experience with IT consulting, account management, audit/fund administration and/or management consulting;
- Leadership and team management experiences;
- Project and client management experiences;
- Knowledge of private equity and venture capital accounting preferred;
- Experience with IT system implementation (gathering user requirements, enhancement requests, working on systems implementations, training) a plus;
- Possess excellent communication and problem solving skills and able to handle difficult client situations;
- Interest in financial technology industry.
LOCATION
London (Hybrid)
DETAILS
- Seniority level: Executive
- Employment type: Full-time
- Job function: Business Development and Sales
- Industries: Venture Capital and Private Equity Principals
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