Join Fora as a Member Experience Manager and play a pivotal role in shaping the future of work. This is your chance to lead a passionate team, create exceptional experiences, and bring our vibrant workspaces to life.
The Company
At Fora, we’re fuelled by a desire to enhance the way people work. We’re here for the progressives, the forward thinkers, the status‑quo challengers, the creators and the innovators. With signature hospitality, a likeminded community of members and a re‑energising wellness experience, Fora takes the grind out of daily work‑life, so members can focus on what’s important – working productively, healthily and happily.
Since opening our first location in London on City Road over 20 years ago, we now operate more than 60 distinctive workspaces across London, the UK and Germany, covering 3.2 million sq ft of real estate, and welcoming nearly 30,000 members; we boast market‑leading retention rates and cater to teams from established brands such as Ocado, The British Fashion Council, and Pangaia. We are part of The Office Group, backed by Blackstone and Brockton Capital, and we have ambitious plans to expand and pioneer change through conscious design and construction.
What You’ll Do
- Lead & Empower: Coach and develop a high‑performing team, fostering a culture of excellence and positivity.
- Create Impact: Deliver seamless front‑of‑house experience for our members and ensure every member feels valued and inspired.
- Drive Standards: Maintain impeccable building standards and ensure health, safety, and compliance.
- Collaborate & Grow: Partner with the wider Fora team to ensure consistent delivery of the Fora brand.
- Innovate & Elevate: Bring energy and ideas to enhance member experiences and team engagement.
Why You’ll Love It Here
- Be part of a forward‑thinking, design‑led workspace brand redefining how people work.
- Enjoy career development opportunities, training, and support to help you thrive.
- Work in a dynamic, people‑first environment where creativity and collaboration are celebrated.
Requirements
- Experience in the hospitality, retail or co‑working industry
- Experience in supervising/leading in a customer‑facing environment
- Highly refined verbal and writing communication skills
- Good organisation skills and dedication to completing projects in a timely manner
- Detail oriented and comfortable working in a fast‑paced environment
- Individual with delivering exceptional customer service
- Very well organised & excellent timekeeping
- Professional integrity and trustworthy
Benefits
- Monday to Friday – 37.5 hours per week
- Uniform Allowance
- Learning and Development
- 28 days holiday plus your birthday off!
- Once a month, you will be able to order lunch from Deliveroo.
- Holiday Buying Scheme
- Health Shield enables you to claim money back for your everyday expenses
- Self Space provides access to up to six counselling online or in‑person sessions to use throughout the year
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Business Development and Sales
Industries
Non‑Profit Organizations and Primary and Secondary Education
#J-18808-Ljbffr