Overview
Head of Support | Fully Remote (UK)
We’re working with a high-growth technology business in the fuel & energy sector that’s scaling fast — and they’re looking for a Head of Support to take their customer support function to the next level. This isn’t about “keeping the lights on.” It’s about building a support organisation that scales, inspires, and delivers a world-class experience to customers who rely on this technology every single day.
What you’ll be doing
- Setting the vision and strategy for a growing support function
- Leading and developing a high-performing, fully remote team
- Driving improvements in speed, quality, and customer satisfaction
- Championing new tools, processes, and smarter ways of working
- Acting as the customer voice across the business, influencing change
What we’re looking for
- A proven support leader with experience scaling teams in fast-moving environments
- Someone equally comfortable setting strategy and rolling up their sleeves
- Data-driven and commercially minded, with a focus on measurable outcomes
- A natural coach who brings out the best in people
- Above all, someone who is passionate about delivering an exceptional customer experience
- Someone who has experience and is comfortable conducting 2nd line support duties when needed
Why this role?
You’ll join a company that’s scaling quickly, has strong investment, and is already making a huge impact in its space. This is your chance to shape a function, own the strategy, and make a real difference — without being held back by legacy processes or endless red tape.
Employment type
Job function
Industries
- IT System Custom Software Development
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