Assistant Store Manager - Borough Kitchen
Location: 129C Upper Street, London N1 1QP
Hours: Full-time (40 hours/5 days a week, including weekends and bank holidays). Our peak season falls in November and December, with Saturdays and Sundays being our most active days and requires working on Christmas Eve and Boxing Day.
Borough Kitchen is the UK's leading premium retailer for people who love to cook and entertain. We provide quality‑tested products for the kitchen and table, alongside in‑depth knowledge, advice and inspiration through our stores, online shop and cook school. With five London stores and a strong e-commerce presence, we source the best products worldwide and maintain a trusted position in the industry.
Responsibilities
- Support the Store Manager in overseeing daily store operations and achieving sales and performance goals.
- Lead by example, delivering exceptional service and product knowledge to every customer.
- Supervise, train and motivate the store team, conduct performance reviews and provide constructive feedback.
- Oversee inventory management, including daily and weekly stock checks to maintain optimal stock levels.
- Maintain high standards of visual merchandising and store presentation.
- Assist in developing and implementing sales strategies to drive growth and enhance customer engagement.
- Foster a positive, inclusive, and collaborative team environment that promotes communication and teamwork.
- Ensure the store is consistently clean, tidy and well‑organised.
- Handle customer queries and complaints with professionalism and care.
- Take ownership of delegated tasks and act as the Store Manager's deputy when required.
Requirements
- Minimum of 2 years’ retail experience, with management or supervisory responsibility.
- Passion for cooking and strong knowledge of kitchen products and trends.
- Experience in ordering, receiving and managing stock with attention to detail and accuracy.
- Proven visual merchandising skills and ability to maintain high store standards.
- Excellent organisational and communication skills.
- Strong leadership skills with the ability to motivate and inspire a team.
- Ability to multitask and manage competing priorities in a fast‑paced environment.
- Flexibility to work weekends, bank holidays and varying shifts as required.
- Proven ability to achieve and exceed sales targets.
Benefits
- Industry‑leading discounts across our portfolio of trusted, high‑quality brands.
- Complimentary Cook School classes that help you become a more confident, intuitive cook.
- Company events and team socials.
- Referral bonus scheme.
- Annual salary review following performance reviews to ensure fair pay and recognise and reward our team.
- Access to our comprehensive Employee Assistance Programme (EAP), providing 24/7 confidential advice to support your wellbeing and provide expert guidance and resources whenever you or your family need it.
Borough Kitchen is proud to be a London Living Wage employer and is an equal opportunities employer. We are committed to treating all team members fairly, regardless of gender, race, sexual orientation, marital status, religion, nationality, ethnicity, age or physical abilities. Part‑time workers and fixed‑term team members receive equal respect.
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