Recruitment Consultant at Tiro Partners Limited
Location: London (Hybrid – 3 days in office)
Type: Permanent, Full-time
The Opportunity
We’re hiring a Senior Product Manager to own and optimise the most commercially critical part of a high‑traffic B2C customer journey — the moment where intent turns into purchase.
This is a senior individual contributor role with end‑to‑end ownership of conversion, trust, and transactional experiences across product detail pages, cart, checkout, payment flows, and account creation. The work you deliver will have a direct, measurable impact on revenue, customer confidence, and long‑term retention.
You’ll operate in a mature digital product environment, working closely with UX, Engineering, Data, and Commercial teams to identify friction, validate opportunities through experimentation, and ship high‑impact improvements.
What You’ll Be Doing
Conversion & Experience Ownership
- Own and optimise transactional UX across PDPs, cart, checkout, payments, and account creation
- Ruthlessly prioritise initiatives that improve conversion rate, AOV, attachment rate, and customer confidence
- Design and implement trust signals, reassurance messaging, and friction‑reduction strategies at high‑intent moments
- Lead continuous qualitative and quantitative discovery to understand user behaviour and drop‑off drivers
- Design and run A/B tests and structured experiments to validate hypotheses before development
- Translate behavioural insight into clear product opportunities and shipped improvements
- Own the roadmap for conversion and trust‑related initiatives
- Balance commercial impact, customer value, and delivery effort in prioritisation decisions
- Clearly articulate trade‑offs and outcomes to senior stakeholders
Cross‑Functional Leadership
- Partner closely with UX/UI designers to deliver intuitive, confidence‑building experiences
- Work with engineers to improve performance, reliability, and recovery journeys
- Collaborate with data, marketing, and growth teams to ensure consistency across the funnel
Measurement & Impact
- Define, track, and act on KPIs including conversion rate, funnel completion, payment success, and attachment
- Ensure robust analytics and tracking are in place for all experiments and improvements
- Communicate insights and results clearly to senior stakeholders
What We’re Looking For
Experience
- 5+ years in product management, with experience at Senior or Lead level
- Proven track record delivering measurable conversion or revenue uplift through UX optimisation
- Direct ownership of checkout, payment, or other transactional flows
Skills & Strengths
- Strong expertise in conversion rate optimisation (CRO) and experimentation
- Excellent analytical skills with the ability to turn data into clear decisions
- Deep understanding of UX principles and customer behaviour
- Confident stakeholder management and cross‑functional leadership
- Comfortable operating in ambiguity and solving complex problems with evidence
Tools & Ways of Working
- Experience with Agile or dual‑track Agile environments
- Familiarity with tools such as JIRA, Figma, GA4, experimentation and session replay platforms
Background (Nice to Have)
- High‑traffic B2C, e‑commerce, marketplace, or travel environments
- Experience optimising trust, reassurance, and high‑intent points
Why Apply?
- Own a high‑impact, revenue‑critical domain
- Work closely with design, engineering, and commercial teams
- High autonomy with clear ownership and accountability
- Hybrid working with a collaborative in‑office culture
- Competitive salary and strong benefits package
This role is being advertised confidentially. Company details will be shared at interview stage.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Product Management
Industries
Travel Arrangements
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