Overview
This is a Customer Success Manager role for a growing SaaS business in the financial technology space. The role manages a portfolio of enterprise and mid-market accounts across Europe, with responsibility for renewals/retention as well as growth through upsell and cross-sell opportunities. Location: Hybrid, London.
Base pay range
This range is provided by Maxwell Bond. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
What We’re Looking For
- 5+ years’ experience in Customer Success, Account Management or related roles.
- Proven track record managing accounts with significant ARR (c.£400k+).
- SaaS experience essential; exposure to financial SaaS or fintech strongly preferred.
- Confident, proactive, and organised, with the ability to operate in an agile business (not suited to large corporate backgrounds).
- Strong commercial acumen – able to spot, negotiate, and deliver upsell and cross-sell opportunities.
- Curious and hungry to learn quickly across a multi-product environment.
- Comfortable working with enterprise-level stakeholders and building long-term client partnerships.
- Private Medical Insurance
- Health Cash Plan
- Bike2Work Scheme
- Life Assurance
- Retirement Plan – 6% employer contribution
Key Responsibilities
- Manage a portfolio of accounts across Europe, with responsibility for retention, renewals, and growth.
- Act as a trusted advisor to enterprise clients, developing a deep understanding of their needs and objectives.
- Identify and execute upsell and cross-sell opportunities across 5–6 product lines.
- Own all commercial aspects of your accounts, including renewal negotiations and expansion strategy.
- Work closely with internal teams to ensure seamless client experience and maximise value delivery.
- Maintain accurate records in the CRM, keeping processes organised and up to date.
Seniority level
Employment type
Job function
- Sales and Customer Service
- Industries: Financial Services and Software Development
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London, England, United Kingdom
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