Overview
We are seeking an experienced UX Researcher to join our Commerce organisation, working on innovative tools that help retail merchants manage and present their brand content to consumers. This role will focus on merchant and consumer experiences, shaping how brands are represented in search and commerce platforms.
You will work closely with a cross-functional team spanning London, Zurich, and the US, collaborating with product managers, designers, and engineers to deliver research that drives meaningful product and service improvements. This is an individual contributor role (no line management) with a strong emphasis on qualitative research, while also leveraging quantitative methods where appropriate.
Responsibilities
- Conduct end-to-end UX research for medium- to large-scale projects, with minimal oversight.
- Plan, design, and deliver research using a range of qualitative methods (e.g., interviews, usability testing, contextual inquiry) and lightweight quantitative methods (e.g., surveys in Qualtrics).
- Analyse and synthesise research findings into actionable insights that influence product direction.
- Collaborate with cross-functional partners to ensure user needs are understood and integrated into product strategy.
- Test and evaluate ideas, prototypes, and tools for both merchant and consumer audiences.
- Contextualise findings within the wider business and product ecosystem, differentiating between findings and insights.
- Present clear, impactful research communications to stakeholders, crafting compelling deliverables and presentations.
- Leverage AI tools in the research process, identifying strengths and gaps in current capabilities.
- Proactively manage priorities across projects to meet deadlines without compromising quality.
Skills & Experience Required
- 4+ years of professional UX research experience (open to more senior candidates).
- Proven ability to execute research independently from scoping to delivery.
- Strong qualitative research expertise; quantitative skills a plus.
- Experience with usability testing, user interviews, and lightweight surveying methodologies.
- Skilled in research synthesis and storytelling, translating insights into business and product impact.
- Proficiency with research tools and collaboration platforms (e.g., UserTesting, dscout, Qualtrics, Google Workspace).
- Big tech industry backgrounds are preferred. Business-facing user environments as opposed to just consumer facing is preferred.
- Ability to work effectively in B2B, commerce, retail, or brand experience contexts (advantageous but not essential).
- Comfortable working across time zones with teams in multiple locations.
- Strong communication skills with the ability to gain stakeholder alignment.
- Familiarity with AI tooling in the research process (preferred).
Top Competencies
- Ability to execute thoughtfully.
- Ability to execute independently.
- Ability to deliver with impact in a timely fashion.
Additional Details
- Seniority level: Mid-Senior level
- Employment type: Temporary
- Job function: Information Technology
- Industries: Staffing and Recruiting
EEO and Compliance
Aquent is dedicated to improving inclusivity and is proudly an equal opportunities employer. We encourage applications from under-represented groups and are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process to those with a medical condition, disability or neurodivergence.
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