Overview
At Moore Kingston Smith, we believe outstanding client service starts with brilliant people. We’re a leading professional services firm, and we’re looking for a Service Delivery Manager to lead the delivery and continuous improvement of IT services across our growing business.
Application Deadline: 14 September 2025
Department: IT Support
Location: City, London
Compensation: £74,000 / year
What you’ll be doing
- Lead and develop a geographically distributed IT support team.
- Manage day-to-day IT service delivery across Service Desk, infrastructure, and networking.
- Oversee incident, problem, and change management, ensuring swift resolutions.
- Act as ITIL lead, embedding best practice across the function.
- Monitor SLAs, KPIs, and service data, using insights to recommend improvements.
- Champion a user-focused service culture and support smooth transitions for new projects and systems.
What we’re looking for
- Proven experience leading a multi-site IT Service Desk or enterprise support function.
- Strong leadership skills, with the ability to coach and motivate technical teams.
- Broad technical knowledge across Microsoft Intune, Azure, Office 365, Exchange Online, Windows Autopilot, and IT security.
- Track record in managing high-impact incidents and driving continuous service improvement.
- Excellent stakeholder management and communication skills.
- Beneficial: Microsoft certifications, experience in professional services or regulated industries, and knowledge of accountancy/document management systems (e.g. Sage, AlphaTax, Worksite DMS).
Benefits
- Hybrid working, with our London City office as your base.
- Transparent pay framework, with salary reviews twice a year.
- 25 days annual leave + 3 days at Christmas (plus option to buy/sell).
- Private medical insurance, pension, income protection, and wellbeing support.
- A flexible benefits scheme – from gym memberships and health assessments to tech and pet insurance.
- A culture that values inclusion, professional growth, and making a positive impact.
Interested? Apply today and help shape how technology empowers our people and clients.
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