Your Role as a Solutions Architect:
This role is for a highly experienced and passionate customer advocate who thrives in a complex technical environment. You'll be a strategic technical advisor to Appspace's key customers, ensuring their success and driving retention and growth.
A Day in the Life of a Solutions Architect:
- Client Relationship Management: Build and maintain strong, long-term relationships with key client stakeholders. Align customer business objectives with Appspace solutions to achieve customer business goals.
- Technical Consultation: Act as a trusted technical advisor by providing expert technical advice and guidance to clients. Explain complex technical concepts to non-technical users.
- Problem Resolution: Identify, diagnose, and resolve complex technical issues promptly and effectively.
- Solution Implementation: Collaborate with cross-functional teams to implement and deploy technical solutions by managing client expectations, ensuring smooth and successful deployments.
- Client Education: Conduct training sessions and workshops to enhance client knowledge and adoption of products and services.
- Performance Monitoring: Monitor system performance, identify potential issues, and implement corrective actions to improve promptly.
- Risk Mitigation: Proactively identify and mitigate potential risks to minimize service disruptions.
- Continuous Improvement: Stay up-to-date with industry trends and emerging technologies to drive innovation.
- Documentation: Actively write and maintain comprehensive documentation of customers deployments.
- Cross-Functional Collaboration: Work closely with sales, engineering, product, support and leadership teams to achieve shared objectives.
What You’ll Need:
- Education: Bachelor’s degree in Computer Science, Engineering, or a relevant field.
- Minimum of 5 years of experience in a development role, preferably in a customer-facing capacity.
- Strong technical background with a deep understanding of RESTful APIs, JSON data structures, and front-end technologies like HTML.
- Hands-on experience with Microsoft ecosystem applications like Sharepoint, O365, MS Teams, Viva Engage and APIs.
- Experience managing client projects, from requirement analysis to post-deployment support.
- Familiarity with software development and API testing tools such as Postman.
- Experience with complex SQL Database models, PowerShell scripting, Azure platform services and infrastructure tools.
- Excellent communication and interpersonal skills capable of explaining technical concepts to non-technical users.
- Proven ability to build strong relationships with clients.
- Strong problem-solving and analytical skills.
- Ability to manage multiple priorities and work under pressure.
- Proficiency with ticketing systems and CRM tools.
- A passion for customer success and a commitment to delivering exceptional service.
The Perks of Working for Appspace:
For all our team members, we offer a variety of benefits from competitive salaries, employer paid medical, dental and vision coverage and mental health resources.
Additional perks include:
- Flexible work schedules
- Remote work opportunities
- A casual dress work environment
- Reduced working hours in August
- Appspace Quiet Fridays (No non-essential internal meetings scheduled)
- Gym allowance
- Training allowance
- Training days off
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