Head of Customer Experience & Care - Hybrid Leader

A leading houseware brand in London seeks an experienced Head of Consumer Care to lead a team dedicated to enhancing customer experiences across all touchpoints. This role focuses on strategy development for proactive consumer engagement and operational excellence. The ideal candidate will have extensive experience in consumer care leadership and a data-driven approach, with expertise in tools like Zendesk. This full-time position offers competitive benefits including hybrid working arrangements. #J-18808-Ljbffr