Human Resources Business Partner

Company: Reply

Location: London

Posted: April 11th, 2026

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Reply specialises in the design and implementation of solutions based on new communication channels and digital media. As a network of highly specialised companies, Reply defines and develops business models enabled by the new models of AI, big data, cloud computing, digital media and the internet of things. Reply delivers consulting, system integration and digital services to organisations across the telecom and media; industry and services; banking and insurance; and public sectors.

Role Overview:

We are currently looking for an experienced HR Advisor / HR Generalist who is ready to make the transition into a Business Partnering role. We established our HR Business Partnering model 2 years ago, and it has had a real impact on the UK business, but we are keen to continue evolving our offering and increasing the value we can add. It's important to note that the HR team in Reply, while working in a Business Partnering model, adopt a hands-on approach. This means you will support improvements across HR, including operational tasks, and contribute to some operational processes.

This is a London based role. We work a hybrid model, with each of us spending 10 days a month in the office.

Responsibilities:

Understand business needs of the companies that you support, diagnose issues, and develop
data-driven solutions.
Manage relationships between the companies and the HR Operations and Recruitment Functions to ensure smooth administrative and operational processes
Handle employee relations cases independently, providing employment law or policy advice
Review key metrics such as engagement surveys, exit interviews, absence data, attrition rates etc. to identify areas for improvement and measure the impact of initiatives
Coach and advise line managers on HR policies and best practices and provide training inputs to develop people management skills and improve confidence with HR issues
Support workforce planning, succession planning, restructures, and change management projects
Enhance the overall employee experience and lifecycle, including supporting the UK benefits strategy and driving employee engagement initiatives
Develop training programs, policies, templates, and manager toolkits
Support projects like apprenticeships programme, graduate onboarding, skills gap analysis, and changes to HR tools and technologies to integrate AI and increase recognition

About the candidate:

Several years’ experience as an HR generalist in a commercial setting
Ideally experience in a Consultancy or other complex matrix environment, although this is strictly a nice to have
CIPD Level 7 or working towards
Employee Relations Experience – the ability to lead the whole range of ER cases from Parental leave to Probation, Exit Interviews, Absence & Performance Management, Grievance & Disciplinary to Redundancy / Restructuring and TUPE
Employment Law and Policy advisory
Senior Stakeholder Management – experience supporting a range of stakeholders with diverse needs and ways of working
Strong customer service mindset and attention to detail and organisation
Experience in developing training, policies, templates, and manager toolkits
Knowledge of GDPR and Data Protection legislation

Reply is an Equal Opportunities Employer and committed to embracing diversity in the workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regardless of age, sexual orientation, gender, identity, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status or parental status or any other characteristic protected by the Law.

Reply is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, please let us know of any Reasonable Adjustments you may need.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Human Resources
Industries
IT Services and IT Consulting

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