Join to apply for the Senior Client Director role at Aptia Group
Are you an experienced professional working within the Pensions Administration sector with a passion for getting things right for both our clients and members?
If you thrive in a dynamic, fast‑paced environment where you can combine strategic thinking with hands‑on leadership, we could have the perfect next role for you.
Joining us in a role that combines both client relationship and operational leadership responsibilities, as Client Director, you will play a pivotal role in the success of current and future client partnerships within the North‑West Aptia Portfolio.
You will champion service excellence, drive commercial growth and safeguard member satisfaction.
This is a hybrid working role and could be aligned to our brand new offices in either Manchester or Liverpool.
What you’ll be doing
- Own and nurture high‑impact client relationships, ensuring alignment with service commitments and long‑term objectives.
- Lead the delivery of day‑to‑day services of Pension Administration teams, driving performance against a defined set of KPIs.
- Identify opportunities for commercial growth and work closely with the Client Portfolio Owner to deliver revenue and contribution growth across your accounts.
- Collaborate with Operations Directors to implement operational improvement plans that boost efficiency and enhance client value.
- Ensure client work is compliant, controlled, and in line with internal policies and external regulatory expectations.
- Strengthen client trust and engagement, with a relentless focus on retention and satisfaction.
- Manage cost control, contribute to commercial planning, and support audit and financial reporting processes.
- Act as the commercial lead for clients, delivering creative, value‑adding financial and contractual solutions.
Here’s what we’re looking for
- Deep understanding of defined benefit (DB) pensions and the complexities of scheme administration.
- A proven background in client‑facing roles within third‑party administration environments — you may have an operational background with some client‑facing responsibility looking to build on this in your next role.
- Strong operational and commercial acumen, with a track record of delivering against financial and performance targets.
- Excellent leadership, stakeholder management, and communication skills.
- A proactive, solutions‑driven mindset and a desire to make a meaningful impact.
Please apply with a CV as soon as possible.
Seniority level
- Director
Employment type
- Full‑time
Job function
- Finance
Industries
- Pension Funds
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