Overview
Position Title: Bids, Tenders & Quality Assurance Lead
Location: Loughborough, hybrid option available
Hours of duty: 20 hours between Monday – Friday; times and days negotiable
Salary: £21.00 per hour, £21,900.06 per annum
Contract: 6 months temporary with possible extension
Application: To apply for this role please send a CV and cover letter to charlotte.smith@falconsupportservices.org.uk. Please make sure your cover letter clearly demonstrates your expertise and how you meet the role requirements. This should be a minimum of 500 words and not exceed 2 pages.
Role Purpose
Bids, Tenders & Quality Assurance Lead combines business growth responsibilities with technical support and quality assurance functions.
The role involves identifying and securing new business opportunities, managing stakeholder relationships, and ensuring high-quality service delivery.
This position requires a strategic thinker with strong interpersonal skills, technical aptitude, and a proactive mindset.
Key Responsibilities
- 1. Business Development & Stakeholder Relationship Management
- Bid writing and management with Senior Leadership Team (SLT), ensuring timely submission of bids within strict deadlines
- Prepare and present compelling proposals, quotations, and contracts.
- Research market trends, stakeholder needs, and competitor activity to identify new business opportunities including reviewing tender portals for new bid opportunities.
- Work with SLT to develop and implement strategic business development plans.
- Build and maintain relationships with prospective and existing stakeholders.
- 2. Quality Assurance Support
- Ensure that stakeholder deliverables meet quality and compliance standards including defined Quality Assurance Standards such as Trusted Charity, Social Value UK, ISO9001.
- Collaborate with internal teams to address service issues and stakeholder feedback.
- Support the development and implementation of quality control processes.
- Monitor stakeholder satisfaction and support service delivery audits or assessments working with commissioners in line with external expectations and social value.
- Recommend improvements to enhance service quality and consistency.
- 3. General IT Support
- Liaise with our external IT support to:
- Help ensure compliance with data protection and cybersecurity standards.
- Maintain documentation of IT procedures, logs, and inventory.
- Troubleshoot and resolve issues across Windows and CRM systems.
- Provide onsite and remote technical support to staff.
- Manage user accounts and permissions (Microsoft 365, etc.).
- Install, configure, and maintain hardware (PCs, laptops, mobile devices, printers).
- Support employees in adopting AI tools into daily workflows.
- Maintain user documentation and training materials for AI systems.
Compliance / Health & Safety
- To adhere to all of Falcon Support Services policies and procedures as well as any specific local procedures.
- Every employee has a responsibility to ensure that their work complies with the Financial Regulations of the charity.
- Due to the nature of work, this post is exempt from the Rehabilitation of Offenders Act 1974 and will therefore require you to disclose all criminal convictions and comply with a Disclosure and Barring Service Check.
- To develop Falcon Support Services commitment to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.
- All employees are required by Section 7 of the Health and Safety at Work Act to take reasonable care of their own health and safety and that of others who may be affected by their acts or omissions.
People
- Develop team spirit and co-operative working across all teams, internal and external.
- To engage in regular supervision and reflective practice.
Experience and Qualifications
Bachelor’s degree (or equivalent experience) in a relevant area
Minimum of 2 years’ experience in:
Bid writing and tender development and
Business development or income generation in a third-sector or public sector environment
IT and Digital Skills
o Strong proficiency in Microsoft 365 (Word, Excel, Outlook, Teams, SharePoint, etc.)
o Experience supporting or training staff in digital tools
- Knowledge of GDPR, data protection legislation, and cyber security protocols
Mandatory Requirements
Must be over the age of 18.
Willingness to undergo a satisfactory enhanced DBS check.
Desired Requirements
Have access to a vehicle for business purposes.
Hold a valid driving licence.
Have business car insurance.
This job description is not intended to be an exhaustive list but to indicate the main responsibilities of the post, such additional duties may be undertaken which are reasonably commensurate with the level of post. It will be reviewed periodically to consider changes and developments in service requirements. Any changes will be discussed fully with the jobholder.
Person Specification
Experience
- Proven experience in bid writing, tender management, and securing funding or contracts.
- Demonstrated success in business development and stakeholder engagement.
- Understanding of working within Quality Assurance and structured QA frameworks (e.g. ISO 9001, Trusted Charity, Social Value UK).
- Experience providing IT or systems support in a small-to-medium-sized organisation.
- Experience of working collaboratively across multi-disciplinary teams.
- Knowledge of public sector procurement processes and frameworks.
- Understanding of quality assurance principles and methodologies.
- Understanding of GDPR, data protection legislation, and cyber security standards.
- Awareness of social value and its application in public/voluntary sector contracts.
- Understanding of Microsoft 365, Windows environments, and CRM systems.
Skills & Abilities
- Excellent written communication skills, particularly for creating high-quality proposals, tenders, and reports.
- Strong analytical and research skills for identifying business opportunities and analysing trends.
- High-level attention to detail and accuracy in written and numerical work.
- Strong interpersonal and stakeholder management skills, including influencing and negotiation.
- Ability to prioritise competing demands and work effectively under pressure to meet tight deadlines.
- Good technical problem-solving skills with the ability to liaise effectively with IT support providers.
- Ability to support staff in adopting digital tools, including AI platforms.
- Ability to work independently and collaboratively as part of a wider team.
Personal Attributes
- Proactive, solution-focused, and strategic thinker.
- Commitment to high standards and continuous improvement.
- Flexible and adaptable approach to work.
- Professional and accountable with a strong work ethic.
- Empathy with the values, mission, and client base of Falcon Support Services.
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Falcon Support Services is a Registered Charity
Charity number: 1103101. Company number: 04177320
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