Customer Success Associate

Overview

Description

Salary: up to 30k per annum | 6 month fixed-term contract

Leading the way in electric vehicle charging, we\'ve been at the forefront of adoption in the UK since 2009. With over 250,000 charge points installed so far, we make EV ownership simple and affordable.

Department: Sales

Location: Remote - UK

Compensation: £28,000 - £30,000 / year

Description: Salary: up to 30k per annum | 6 month fixed-term contract. Leading the way in electric vehicle charging, we\'ve been at the forefront of adoption in the UK since 2009. With over 250,000 charge points installed so far, we make EV ownership simple and affordable. Partnering with top automotive brands like Mercedes, Jaguar Land Rover, BMW and Kia, as well as energy leaders such as EDF and Centrica, we’ve earned accolades such as the \'Which? - Trusted Trader\' award and \'Best for Value, Home EV Chargers - What Car?\'

Pod is the next evolution of Pod Point. As electrification becomes everyday, Pod is here to help build a brighter future for society by managing the flow of energy, making it affordable, accessible, and for the benefit of everyone. With 250,000 customers already trusting us to be at the heart of their EV life, we see Pod playing a leading role in the UK’s increasingly electrified future. Our focus is on powering not just homes and vehicles, but local communities and social progress.

Join the EVolution: The Customer Success Associate is a fantastic opportunity for someone who wants to combine customer care with commercial impact in a fast-growing industry. We have 2 vacancies to join our Customer Success Department on a 6 month FTC which you will play a key role in supporting our customers while driving revenue through warranty renewals, subscription extensions, and charging solution upgrades. You’ll be the friendly and helpful voice our customers trust — proactively keeping them connected, supported, and informed.

You’ll also be responsible for:

• Renewals & Extensions - Proactively contacting customers before their service expires, ensuring continued coverage and access to services
• Sales Conversion - following up on warm leads, customer expansions and upselling
• Customer Support & Experience - Deliver a positive, solution-oriented experience through calls, emails, and campaigns, keeping the focus on satisfaction and value
• Product Expertise - Be an expert in our charging products, communicating confidently to customers
• Cross-Team Collaboration - Working closely with various in-house teams to ensure smooth customer journeys and support wider commercial goals
• Tracking & Reporting - Maintaining accurate CRM records and consistently achieve renewal, extension, and conversion targets

Electrify us with your skills: We think the role would be great for somebody who has 1–2 years’ experience in sales, renewals, telesales, or a customer-facing role. Experience in EV, technology, or SaaS is a bonus. As well as this we'd like;

• A customer-first mindset with strong communication and relationship-building skills
• A sales-driven attitude, with a knack for persuasion and negotiation
• Organised and efficient, managing multiple leads and tasks with ease
• Comfortable with tech tools and CRM systems

Perks that spark joy:

• Flexible hybrid working model
• Work abroad for up to 20 days per year
• Salary Sacrifice EV Scheme and free Pod Point
• Family & friend discount scheme
• 25 days holiday (plus Bank Holidays)
• Very generous parental and family leave
• Pension scheme with a 4.5% matched contribution
• Eyecare scheme
• Life insurance covering up to 4x your annual salary
• Virtual GP provided by HealthHero
• Employee Assistance Program and access for you and up to 5 family/friends to the Unmind wellbeing platform
• Free Mortgage Advice
• Discounted Gym Memberships
• Cycle2Work Scheme

Important Information: You must have the legal right to work in the UK. We celebrate diversity and encourage applications from all backgrounds. Your privacy is important to us, all information shared will be handled according to our Candidate Privacy Notice.

Seniority level

• Entry level

Employment type

• Contract

Job function

• Management and Manufacturing

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