Location: Hybrid - International travel to clients. Office visits to our Lancaster or London offices. Can be remote.
About the Role
We are seeking a high performing Project Manager to lead and manage the implementation of security printing solutions for our clients. You will be responsible from pre-sales, through to technical trials, to onboarding new clients that licence our technology and print Q-IDs at scale. This role involves overseeing the end-to-end project lifecycle, from initial client engagement and requirements gathering to successful onboarding of a client. The ideal candidate will have very strong project management skills, with the ability to manage multiple complex programmes, senior stakeholders, and complex solutions all at the same time. You'll have experience with customer success or customer onboarding processes, and be able to ensure a high rate of conversion with your processes and project management. You’ll also need to learn our solution inside out. You will be a bridge between our commercial team, our technical team and our clients. We are in a growth phase and this is the first role in this new function of the business.
Key Responsibilities
Client Engagement & Customer Success:
- Work closely with clients to understand their needs, business requirements, and project objectives throughout the project lifecycle (print trials and client onboarding).
- Effectively and efficiently manage projects from first meeting through to successful client onboarding.
- Work closely with commercial team members to convert leads into paying customers.
- Use your creativity and problem solving skills to meet customer needs and deadlines.
- Continuously improve our sales and customer onboarding process
- Be very customer focused.
Project Planning & Execution:
- Develop detailed project plans, including scope, timelines, resources, and budgets.
- Coordinate cross-functional teams (design, engineering, production) to ensure the successful execution of security printing projects.
- Manage project timelines, track deliverables, and ensure milestones are met on time and within budget.
- Lead and facilitate project meetings, providing updates to clients and internal stakeholders.
- Ensure adherence to quality standards and security printing industry standards.
Technical Implementation & Problem-Solving:
- Oversee the implementation of Q-IDs into security printing factories and the client’s production process.
- Support our team resolve any technical challenges during the implementation process, collaborating with engineering and production teams.
- Conduct risk assessments and identify mitigation strategies to ensure smooth project delivery.
Client Training & Onboarding:
- Ensure that clients are equipped with the knowledge and tools needed for post-project support.
Continuous Improvement & Innovation:
- Contribute to the development of best practices and internal processes to enhance project delivery and customer satisfaction.
Key Skills
- Client focused
- Excellent communication, presentation, and interpersonal skills.
- Strong organisational and time management skills, with a proven track record of meeting deadlines and client expectations.
- Strong problem-solving and troubleshooting skills with the ability to adapt to evolving client needs.
- The ability to quickly learn complicated subject matter, and be able to teach that knowledge to others
Key Experience
- Proven experience (5+ years) in a project management or customer onboarding roles
- Experience with managing customer onboarding processes
- Experience in client facing roles
- Experience in managing complex, high-value projects
- Experience delivering technical projects that may include software implementations, networking, data, or printing technologies.
Nice to have
- Bachelor's degree in Engineering, Project Management, or a related technical field (or equivalent work experience).
If you are a driven and ambitious professional ready to take your career to the next level, we want to hear from you.
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