Company: The Hyde Group
Location: London
Posted: April 11th, 2026
Join to apply for the Customer Service Officer role at The Hyde Group
Join to apply for the Customer Service Officer role at The Hyde Group
This range is provided by The Hyde Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Direct message the job poster from The Hyde Group
Customer Service Officer
London Bridge
35 hours per week, Monday to Friday between 8:00 am - 5:00 pm
Hyde is looking for a Customer Service Officer to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development.
You will receive a comprehensive 6–8 week induction period with full training before you begin speaking to customers on the phone. After that, you will have the flexibility to work two days per week in the office and three days from home, with the option to work in the office more often if preferred.
As a Customer Service Officer at Hyde, you will be the first point of contact for our customers within a busy inbound call centre. You will handle a high volume of demanding and challenging telephone calls, aiming for a speedy resolution and ensuring every customer has a positive experience. Your role will be key in building rapport, resolving queries efficiently, and delivering a consistently high standard of customer service.
Key Duties
Why Join Hyde?
Hyde is part of the Hyde Group, one of the UK’s leading housing providers, managing and owning around 120,000 homes nationwide. We’re committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans, and a focus on innovation, Hyde is a place where you can grow your career while making a real difference.
As a Customer Service Officer we’re seeking someone who can bring:
The Benefits of Joining Hyde
Diversity, Inclusion & Accessibility
Equity, diversity, and inclusion are at the heart of who we are at Hyde. We’re committed to creating a workplace where everyone feels respected, valued, and able to be their authentic selves. By embracing different perspectives, backgrounds, and experiences, we unlock innovation and reflect the diverse communities we serve. At Hyde, inclusivity isn’t a one-off initiative — it’s embedded in our culture and central to how we work every day.
As a Disability Confident Employer, we’re committed to providing reasonable adjustments throughout the recruitment process and beyond.
We reserve the right to close this advert early if a suitable candidate is identified.
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