CRM Manager

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Senior Consultant specialised in CRM, Marketing Automation, Email, Retention & Loyalty professionals

Job Title: CRM Manager

Location: London, Holborn (Hybrid)

Our client is a fast-growing name in the hospitality sector, known for delivering premium experiences through innovation, style, and customer-first thinking. With a strong digital strategy and a culture rooted in creativity, authenticity, and smart execution, they’re investing in best-in-class CRM systems to build deeper, more personalised relationships with their customers. Based in vibrant Holborn, their London HQ is a hub of collaboration, where commercial, tech, and brand teams work side by side to shape an exciting future.

The CRM Manager will play a pivotal role in transforming the way customer communications are delivered and optimised. This hands-on role is ideal for someone ready to take ownership of CRM projects, improve customer journeys, and bring data to life across platforms like Klaviyo and Salesforce. From delivering multi-channel lifecycle campaigns to working closely with developers and creative teams, you will help build a connected and customer-first experience across digital touchpoints. This is a great opportunity to learn, lead, and grow within a business that values both tech expertise and creativity.

• Hands-on experience with CRM tools like Klaviyo and Salesforce
• Strong project management skills with a technical mindset - API Integrations
• Ability to work with developers and manage integrations
• Experience with email lifecycle campaigns and segmentation
• Confident using data to drive campaign performance
• 10% annual bonus on top of base salary
• People’s Pension from day one – 3% employer / 5% employee contribution
• Bupa – single medical cover
• Life insurance – 3x annual salary
• Critical illness cover – £40,000
• 25 days annual leave, increasing by 1 day each service anniversary (up to 30 days)
• Discretionary bonus – up to 10%
• Discounted products
• Clear development path in a growing CRM function
• Work with modern CRM tools and forward-thinking teams
• Central London office near Holborn with a collaborative culture

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Marketing
• Industries: Hotels, Motels, and Hospitality

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