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Dynamic Search Solutions provided pay range
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Practice Lead @ Dynamic Search | Partnering with the best network service providers in Europe to build amazing teams with leading edge technology
EUC & VDI Manager – Lead Team Delivery of Enterprise-Grade End User Computing Solutions
Location: Hybrid – London or Cheshire (2 days in-office)
Are you an experienced EUC professional with strong VDI expertise and a passion for leading high-performing technical teams? Do you thrive in environments where you can shape delivery, enhance support operations, and drive continuous improvement? If so, this is your opportunity to step into a key managerial role overseeing both delivery and support for critical EUC services across Citrix and Omnissa / VMware platforms.
The Role
We are seeking a hands-on EUC & VDI Manager to lead a team of up to 8 engineers, including project delivery and support staff. You will play a pivotal role in ensuring the stability, performance, and evolution of our End User Computing services, delivering large enterprise-scale virtual desktop infrastructure (VDI) solutions.
Key Responsibilities
- Lead and manage a blended team of support and delivery engineers, fostering a collaborative and high-performing culture.
- Provide mentorship, conduct performance reviews, and support professional development across the team.
- Delivery Oversight
- Manage the delivery of cloud based EUC services from Citrix and VMware
- Own the planning, design, and delivery of EUC solutions using Citrix and VMware technologies.
- Oversee the implementation of new solutions and upgrades, ensuring alignment with business needs and technical best practices.
- Support Management
- Oversee day-to-day support operations, including incident management, ticket queue oversight, and escalation handling.
- Ensure SLAs are met and service quality remains high across all EUC platforms.
- Stakeholder Collaboration
- Act as the key contact between the EUC team and IT/business stakeholders.
- Translate business requirements into technical plans and provide updates on project progress, risks, and outcomes.
- Technical Direction & Continuous Improvement
- Promote ongoing optimization of EUC services through process improvement, automation, and adoption of modern technologies.
- Keep up with trends and developments in EUC/VDI and assess their potential value to the organization.
- Resource & Project Coordination
- Manage resource allocation across support and project work.
- Support budget planning and ensure timely, cost-effective delivery of initiatives.
About You
- Proven Team Leadership: You’ve managed technical teams and know how to balance support and project delivery.
- Must have EUC Expertise: Strong experience designing, implementing, and supporting Citrix and/or VMware VDI solutions (e.g., Omnissa, Horizon View, XenDesktop).
- Enterprise Experience: You’ve worked in large-scale environments and understand the complexities of delivering robust, scalable solutions.
- Customer-Focused: Committed to delivering exceptional user experiences and driving measurable service improvements.
- Strong Communicator: Able to communicate clearly with both technical teams and non-technical stakeholders.
- Desirable: Experience with Azure or hybrid cloud EUC models.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Management and Consulting
Industries
IT Services and IT Consulting and IT System Operations and Maintenance
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