Overview
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Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you!
Application Deadline: 13 September 2025
Department: UK Retail
Location: Putney Exchange (PTY)
Compensation: £13.27 / hour
Key Responsibilities
- Leadership & Team Development: Foster a collaborative and supportive team environment, uniting colleagues around shared goals.
- Leadership & Team Development: Drive continuous growth by coaching, training, and mentoring your team.
- Leadership & Team Development: Keep your team informed and engaged through clear, open communication.
- Leadership & Team Development: Empower your team with up-to-date product knowledge to meet customer needs confidently.
- Operational Excellence: Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.
- Operational Excellence: Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.
- Operational Excellence: Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.
- Operational Excellence: Prioritise Health & Safety, safeguarding the wellbeing of your team and customers.
- Sales & Performance: Motivate your team to meet and exceed sales targets and KPIs.
- Sales & Performance: Identify growth opportunities for team members and suggest strategies for their development.
- Customer Experience: Set the standard for exceptional customer service and ensure it’s delivered consistently.
- Customer Experience: Resolve customer concerns promptly and professionally, creating memorable shopping experiences.
- Customer Experience: Represent the Mountain Warehouse brand with enthusiasm and professionalism.
- Customer Experience: Build connections within the local community, enhancing the store’s personal and welcoming atmosphere.
What we are looking for
- Passionate about delivering outstanding customer service.
- A confident and reliable motivator, with a talent for inspiring others.
- Experienced in all areas of retail, from stock control to visual merchandising.
- A strong communicator who can engage at all levels and provide constructive feedback.
- Proactive and results-driven, with a track record of setting and achieving goals.
- Approachable, trustworthy, and a natural team player.
- Skilled at problem-solving within company guidelines and policies.
Benefits
- Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
- 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
- 28 days annual leave, including Bank Holidays
- Access to Employee Assistance Programme, and a Colleague Hardship Scheme
- Generous Colleague Referral Incentive
- Auto-enrolment Pension scheme
- A stable, successful and supported environment
- Length of service awards
You're not just working in a store; you're shaping an experience and creating a legacy. Embrace the adventure, for you are the driving force of positive change!
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