Guest Experience Manager (Assistant Manager of Reservations)
Join us to apply for the Guest Experience Manager (Assistant Manager of Reservations) role at The Ned & Ned's Club.
Our Guest Experience Centre provides exceptional service to guests and members, driving bookings and revenue across all areas of The Ned. As a leader supporting all operational departments, the Guest Experience Manager plays a pivotal role in ensuring smooth operations and delivering memorable guest experiences from pre-arrival to post-departure.
Are you ready to join one of the best places to work in hospitality?
What’s the role?
Guest Experience Manager (Assistant Manager of Reservations)
About The Ned:
The Ned and Ned’s Club are a global collection of hotels, clubs, spas, and restaurants designed for like-minded individuals to meet, work, and enjoy themselves. Launched in 2017 in the former Midland Bank headquarters in the City of London, The Ned City houses Ned’s Club—a private members’ space, gym, and rooftop—alongside a public spa, event spaces, ten restaurants and bars, and 250 hotel bedrooms.
Reporting into the Head of Guest Experience, you will:
- Support the Head of GEC in delivering operational, commercial, experiential, and people performance objectives.
- Assist with all people leadership tasks, including recruitment, development, performance reviews, and onboarding—ideal for an ambitious manager eager to develop management skills.
- Lead a team of guest experience supervisors and agents handling reservations for restaurants, rooms, member services, and spa.
- Be knowledgeable and enthusiastic about The Ned’s offerings, making recommendations and upselling to guests while fostering this advocacy within your team.
- Work flexible shift patterns, including weekends and nights as necessary.
What The Ned offers:
- Salary up to £38,900 per year, including service charge.
- Complimentary meals at Neddy’s, including monthly payday breakfast.
- Exclusive rates for stays and dining for you, family, and friends.
- Wellbeing benefits, including Reward Gateway, Wagestream, gym, shopping, and cinema discounts.
- Your birthday off after one year of service, with additional holiday entitlement after five years.
- Paid volunteer day, referral bonuses, social events, employee assistance programs, and recognition initiatives.
What you bring:
- Leadership experience with a proven record in guest service and team management.
- A commercial mindset supporting financial performance.
- Calm demeanor and passion for delivering exceptional guest experiences, even under pressure.
At The Ned, diversity, equity, and inclusion are central to our culture. Please inform us of any specific needs during your interview. Candidates must have the right to work in the UK. Apply today to join us as a Guest Experience Manager (Assistant Manager of Reservations).
Additional Information:
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Management
- Industry: Hospitality
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