Relief Emergency Response Officer

Job Overview

To manage the day‑to‑day operational requirements of the contract in line with customer and contractual expectations, being the initial contact on operational security matters and ensuring consistent quality service delivery and prompt responses to all incidents.

To operate in a response officer capacity to support incidents of fire, security, environmental and medical at a busy production plant.

Main Duties

• Medical emergency response – responding to request, 1st aid medical treatment on scene, escalation to and liaising with external services, accident forms and report writing.
• Accident report writing, medical reports, medical log, transfer requests from OHD to/from hospital.
• Responding to spillages that may have a contamination impact to the environment – oil, paint, solvents, petrol/diesel etc. Contain, clean up, escalation, report BA trained, use of gas detection equipment, PPE, spill kits, Vetta drainage inflation equipment.
• Flood response – pumping, creation of dams, clean up, reporting.
• Carry out operational audits of site equipment and paperwork.
• Plan and participate in on‑site training as per training programme.
• Act as a key contact for all daily operational security matters across the plant.
• Be responsible for all security activities & standards of all security personnel, and ensure that all incidents are managed and responded to in accordance with agreed policies and procedures.
• Provide a highly visible security presence on and around the site.
• Operate internal and external patrols.
• Provide car park patrols and apply restrictions as required.
• Respond to emergencies immediately and request assistance where required.
• Reporting instances on and around the site.
• Operate search policy as instructed by BMW.
• Carry out initial investigations and report writing on incidents, accidents, damage, suspicious activities and parking.
• Perform as instructed locking and unlocking duties.
• Ensure that all Policies and Procedures for BMW and Mitie are followed.
• Ensure that the security teams are briefed on events or changes in procedures that have been implemented or are due to be introduced.

What we are looking for

• A Level or equivalent in English & Maths preferred
• NEBOSH or IOSH preferred
• FREC 3 or FAAW as a minimum
• Full and current driving licence. Licence to be checked prior to driving company vehicles
• Physically fit to pass a site‑related medical
• Clean shaven for breathing apparatus wear
• Excellent communication skills essential – report writing, 1‑2‑1 dialogues, radio communications, log book entries

Benefits

Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50 % of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more! We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform. And we have a cycle‑to‑work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10 000 – giving peace of mind for your dependants. We also offer a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10 000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

Looking to move roles but not leaving the Mitie family? Why not share your experience with others about life at Mitie.

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