Business Operations Manager

Company: WPP Media

Location: London

Posted: April 11th, 2026

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About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

Role Summary And Impact

As a Business Operations Manager on the Open Connect (EE) team, you are vital to ensuring our team are operating at their best. In this role, you will partner with the account team to ensure projects are organised and progressing and we are delivering on our commitments to EE. Utilising your critical thinking and multi-tasking skills, you will serve as a key link between the different discipline teams within Open Connect. More specifically, you’ll:

Project Management

Deliver consistently outstanding project management best practice – working with the client director to identify, scope and deliver projects.
Overseeing all elements of the project lifecycle, flexing the project management approach using a varied toolbox of PM techniques, with the ability to apply the best of both waterfall and agile techniques.
Effectively and accurately translate business requirements into technical requirements and non-technical requirements and distilling into design options. Defining the quality criteria against those requirements and ensuring these are met.
Identifying potential risks and issues and developing strategies to mitigate them, ensuring the project stays on track.
Help design and establish new processes, ways of working, operating models and consistent workflows with internal and external business stakeholders.
Continually strive for improved outcomes and best practice across projects, contributing to the advancement of project maturity across the organisation.
Build trusted and collaborative partnership relations with the OpenConnect team and broader stakeholder groups to provide coaching on best practice to continually improve PMO, change management and project management capabilities.

Stakeholder management and adoption

Guiding stakeholders and project teams based on original and potentially revised requirements, with an ability to be adaptable to changing circumstances that may result adjustments to project plans and identifying solutions to unforeseen challenges
Build a strong network across the OpenConnect team to help drive forward group business objectives.
Deliver excellent communication, removing obstacles for own and team projects, and resolving conflict.
Develop robust change and communication plans to ensure effective adoption of change. Take a key role in driving continued adoption of change post implementation.
Manage own time effectively as well as that of the project team(s) by prioritising tasks and managing competing demands to ensure timely delivery.

Skills And Experience

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

The ideal candidate will have hands on experience with project focused work within an agency.

They will be able to collaborate well internally and externally to drive projects to completion, communicate effectively to articulate ideas and vision, and manage multiple stakeholders in complex projects. Ideally the candidate will have experience in multiple markets.

Essential criteria:

Familiar with the advertising and media landscape
Familiarity with project management approaches
Experience of preparing effective management reporting, establishing governance and chairing meetings to drive successful outcomes.
Collaborative team player who works in partnership with others, a relationship builder with a can-do attitude, lots of energy and drive, with the ability to work in a fast-paced deadline driven environment.
Self-sufficiency: ability to learn quickly with minimal direction.
Creativity: ability to develop concrete requirements from unclear situations
Critical thinking: the ability to infer and ‘read between the lines’, applying both a macro and micro view.
A multi tasker: the ability to juggle multiple projects simultaneously while maintaining high quality output.
Detail oriented: excellent communication skills and attention to detail.

Your Qualifications:

Bachelor’s degree
Significant and relevant digital media experience desired
Advanced Excel experience ideal
Wrike platform experience preferred (or equivalent workflow management tool)
Client Management experience a plus

Life At WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please note this is a UK based role and requires individuals to have the right to work in this location

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted.

requisitionid:18338

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Management and Manufacturing
Industries
Advertising Services, Marketing Services, and Technology, Information and Internet

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