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Credit Control Supervisor – Finance – Legal Firm
Law Firm. Hybrid working (1 or 2 days per week in Leeds centre Office)
The Company
Our client is a global leading Law Firm with offices around the world.
Salary and Benefits: c£35k plus Bonus and a host of benefits and hybrid remote working:
- Comprehensive health coverage (medical, dental and optical)
- Competitive vacation packages
- Educational assistance and professional development programmes
- Savings or pension plan
- Life insurance
- Travel insurance
- Global mental wellness programme
- Sports clubs and social events
About the Role
The Credit Controller Supervisor will focus on supporting a team of 5 Credit Controllers as they manage the daily credit portfolios and dealing with delinquent and aged accounts as a point of escalation. Primary responsibilities include:
- Ensure the team are driving collections in line with the firm's Credit Policy to ensure bad debt is reduced.
- Regular 1 to 1's and continual review of team's ledgers
- Coach and mentor the team
- Identify opportunities, weaknesses and threats in current processes. Design, review and develop strong processes
- Lead on these processes and make sure the wider business understands and follows them whilst continuously striving to improve and propose efficiencies
- Build strong relationships with key decision makers externally
- Directly deal with escalated accounts working them through to resolution
- Lead on ad-hoc projects
- Understanding how KPI's are set and how best to achieve them
- Support the team on key practices / offices by attending monthly meetings with the relevant partners or financial controllers, agreeing appropriate strategies to collect aged and/or difficult debts, and ensure all queries are resolved appropriately
- Completion of complex account reconciliations and customer queries that are passed on by Credit Controllers / Administrators
EXPERIENCE
What You Bring
In addition to indisputably high ethical standards and autonomy, the ideal candidate possesses the following:
- Supervisory experience in a Finance based role
- Great understanding of the Credit Control process
- Working or prepared to work towards ICM
- Process driven and able to identify improvements and opportunities
- Excellent organisational skills, with the ability to multi-task and produce quality within tight deadlines
- Strong communicator together with effective negotiation skills both with clients and the lawyers/partners
- Good verbal and written communication skills
- Able to interact positively at all levels within a law firm and be a team player
- Confident using MS Office, including Word and Excel
- Maintain a strong attention to detail and the ability to deal with confidential matters with discretion
- Can demonstrate initiative and the ability to be proactive, while also being able to follow instructions
- Deliver a 'can do' and proactive approach at all times
- Flexible and prepared to work additional hours at month, quarter and year ends to assist the Revenue team with month end processes
Recognition One and its client are proud to be equal opportunity employers. We will consider qualified applicants without regard to race, colour, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.
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