We are proud to be working with a leading Block Management company who are currently hiring for an Estate Director to lead the operations of two residential schemes in East London.
Hours: Monday to Friday, 8:30am-5.00pm
The Role
As the Estate Director, you will take full responsibility for both developments, including but not limited to:
- Delivering outstanding customer service to residents and visitors.
- Managing and supporting site-based staff.
- Overseeing planned and reactive maintenance, including contractor management.
- Ensuring communal areas are impeccably maintained and presented.
- Conduct regular inspections of communal areas, ensuring cleanliness, functionality, and safety.
- Manage contractors, approve and assess maintenance work, and ensure compliance with safety protocols.
- Coordinate planned maintenance, ensuring timely execution to required standards.
- Manage stock levels for day-to-day items and facilitate meter readings for communal utilities.
- Oversee/conduct system tests, including emergency lighting, fire alarms, and lift emergency lines.
- Manage front-of-house services, including parcel and key handling.
- Ensure the on site staff are well adept in welcoming new residents, introducing house rules, and that they provide a visible on-site presence.
- Arrange and follow up on reactive and planned maintenance.
- Oversee the carrying out of minor repairs such as replacing bulbs, adjusting doors, and other small tasks.
- Coordinate and follow up on emergency repairs.
Experience
- Proven experience managing prestigious residential developments is essential.
- Strong leadership skills, with experience mentoring and developing teams.
- Contractor management expertise, including assessing and approving works.
- Financial management experience (essential).
Qualifications
- Either be working towards or hold an IWFM, TPI or other equivalent property/facilities management based qualification.
Skills
- Exceptional time management and task prioritisation.
- Outstanding communication skills, both written and verbal.
- Proficient in Microsoft Office (Excel, Word, Outlook).
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