Estate Director

We are proud to be working with a leading Block Management company who are currently hiring for an Estate Director to lead the operations of two residential schemes in East London.

Hours: Monday to Friday, 8:30am-5.00pm

The Role

As the Estate Director, you will take full responsibility for both developments, including but not limited to:

• Delivering outstanding customer service to residents and visitors.
• Managing and supporting site-based staff.
• Overseeing planned and reactive maintenance, including contractor management.
• Ensuring communal areas are impeccably maintained and presented.
• Conduct regular inspections of communal areas, ensuring cleanliness, functionality, and safety.
• Manage contractors, approve and assess maintenance work, and ensure compliance with safety protocols.
• Coordinate planned maintenance, ensuring timely execution to required standards.
• Manage stock levels for day-to-day items and facilitate meter readings for communal utilities.
• Oversee/conduct system tests, including emergency lighting, fire alarms, and lift emergency lines.
• Manage front-of-house services, including parcel and key handling.
• Ensure the on site staff are well adept in welcoming new residents, introducing house rules, and that they provide a visible on-site presence.
• Arrange and follow up on reactive and planned maintenance.
• Oversee the carrying out of minor repairs such as replacing bulbs, adjusting doors, and other small tasks.
• Coordinate and follow up on emergency repairs.

Experience

• Proven experience managing prestigious residential developments is essential.
• Strong leadership skills, with experience mentoring and developing teams.
• Contractor management expertise, including assessing and approving works.
• Financial management experience (essential).

Qualifications

• Either be working towards or hold an IWFM, TPI or other equivalent property/facilities management based qualification.

Skills

• Exceptional time management and task prioritisation.
• Outstanding communication skills, both written and verbal.
• Proficient in Microsoft Office (Excel, Word, Outlook).

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