FREELANCE: Senior Process Improvement Analyst
Senior Process Improvement Analyst
6 months+ Freelance Contract (or FTC) - Daily Rate
Hybrid Working - London, UK
James Carrera of Digital Data Foundation is sourcing a Senior Process Improvement Analyst to shape legal service delivery within an international law firm as part of a Business Transformation Programme.
Responsibilities
Drive Process & Quality elements of a large business transformation programme at the Firm, including:
- helping stakeholders to define the scope of their processes
- facilitating workshops to process map current and future state processes to support software requirements gathering and/or training
- conducting voice of the customer interviews and surveys
- analysing data to baseline performance and determine appropriate KPIs
- design and implement governance around process ownership
- Work with stakeholders automating elements of processes
- Effective stakeholder comms. through meetings, reporting and documentation
- Champion the change agenda internally and externally
- Support broader project; optimisation of legal service processes, continuous improvement of processes delivered by service delivery centre and contributing to pitches.
Experience
Educated to degree level with 4 years progressive experience;
- Process improvement projects and/or business transformation within a large international commercial setting
- Demonstrated facilitating workshops often attended by senior people in the organisation and establishing credibility quickly
- Managing business improvement projects through to completion
- Experience in working within Law or similar professional environment is HIGHLY desirable
#J-18808-Ljbffr