Enso Recruitment is delighted to be working with a global, enterprise-scale technology organisation that is undergoing significant transformation and is now looking to appoint a Software Support Team Lead to build and lead a high-performing support function within their Belfast operation.
This is a senior, hands-on leadership role where you’ll shape how production support operates locally, act as the escalation point for complex technical issues, and drive service excellence across business-critical platforms used at scale.
The Role
You’ll lead a Level 2 application support team operating in a high-availability, business-critical environment, while remaining technically hands-on.
Key responsibilities include:
- Leading and managing a Belfast-based support team within a global operations function
- Acting as the senior escalation point for complex production issues and outages
- Owning Incident, Problem and Change Management activities in line with ITIL practices
- Overseeing application deployments, upgrades, fixes and enhancements across environments
- Monitoring application health, performance, and system stability
- Supporting distributed systems across both cloud and on-prem environments
- Managing application stacks across production and non-production environments
- Writing automation scripts (PowerShell, Bash, Python, SQL etc.) for monitoring and operational efficiency
- Producing high-quality documentation such as runbooks and troubleshooting guides
- Leading major incident calls and driving continuous improvement initiatives
- Tracking team KPIs and contributing to operational planning and workload management
- Supporting the development and growth of team members through mentoring and coaching
About You
- Proven experience leading a Level 2 / Application / Production Support team
- Strong hands-on technical background across Windows Server and Linux/Unix environments
- Solid experience with SQL (e.g. T-SQL, SQL Server, query optimisation)
- Experience using networking tools such as ssh, sftp, traceroute, etc.
- Scripting capability in tools such as PowerShell, Bash, Perl or Python
- Strong understanding of ITIL processes (Incident, Problem, Change Management)
- Experience using monitoring and observability platforms
- Exposure to automation tooling such as Jenkins, Ansible, or similar
- Comfortable working in fast-paced, high-availability environments
- Strong communication skills and confidence working with technical and non-technical stakeholders
- Salary: Up to £75k
- Bonus
- Pension
- Ongoing learning and professional development support
To find out more about this opportunity, hit Apply or reach out to a member of the Enso Recruitment team today!✉️
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