Overview
Consultant @ Matchtech | Defence & Public Sector
Our client is a key player in the Defence & Security sector, currently seeking an In-Service Support Engineer to join their team in High Wycombe/West London.
The role involves providing back-office engineering support to end users globally, ensuring mission success around the clock.
Key Responsibilities
- Leading the delivery of In-Service support obligations, collaborating with the Project Manager, System Design Authority, and customers
- Maintaining support project approaches in line with Defence Standards and customer contracts
- Responding proactively to emerging technical issues, including customer fault reports
- Collaborating with the engineering team to develop commercially and technically viable solutions
- Managing and monitoring system performance, including root cause analysis of faults
- Implementing programmes of inspection and preventative maintenance
- Ensuring customer equipment remains safe for continued service
- Coordinating with the field support team for defect investigations, surveys, and testing
- Managing Integrated Logistics Support documentation and implementing change requests
- Identifying resource conflicts or constraints for engineering management
- Producing estimates and planning for new engineering work
- Implementing obsolescence strategies for product lines
Job Requirements
- Bachelor's degree or higher diploma in Engineering or related discipline. Relevant experience considered in lieu of formal qualifications
- Experience in Defence engineering, particularly during the Integration, Test, and In-Service phases
- Experience in a lead role within defence engineering and/or in-service support is desirable
- Ability to define, lead, and deliver work packages per customer contracts
- Experience in planning and executing support tasks on engineering projects
- Understanding of engineering project management principles
- Proven track record of working under tight time constraints in challenging contexts
- Experience with maritime equipment is advantageous
Personal Attributes
- Excellent interpersonal skills and ability to build rapport with diverse customers
- Strong organisational and management skills
- Accountability for the quality and timeliness of work, management, and technical decisions
- Willingness to mentor and motivate junior team members
- Strong stakeholder management skills and attention to detail
- Collaborative mindset to achieve outstanding outcomes
- Presence in the High Wycombe office at least three days a week is expected of the elected candidate
- Optional 9-day fortnight
- Early finish on Fridays
- Annual bonus
- Hybrid working options for certain roles
- Casual dress code
- 25 days of holiday
- Christmas shutdown
- Option to buy or sell holiday
- Option to purchase private healthcare, dental, and critical illness cover via salary sacrifice
- Access to a rewards hub with discounts at over 200 stores
- 4 x annual salary life cover
If you are a dynamic and detail-oriented engineer looking to further your career in a progressive and dynamic environment, I encourage you to apply now! Please reach out to chat about this great opportunity!
Application & Notes
Referrals increase your chances of interviewing at Matchtech. Get notified about new Support Engineer jobs in High Wycombe, England, United Kingdom.
#J-18808-Ljbffr