Service Designer

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Information Technology Recruitment Consultant

Location: London (Hybrid)

Duration: 6–12 months

Security Clearance: Active SC clearance required

We’re working with a leading digital consultancy that partners with high-profile public sector organisations to deliver user-centred services that make a real impact. As they scale up their work with the Home Office, they’re seeking an experienced Service Designer / User Researcher to join the team.

The Role:

You’ll be embedded in a multidisciplinary agile team to help shape the end-to-end service experience. You’ll be responsible for designing and improving public-facing and internal services that are accessible, scalable, and grounded in real user needs.

What You'll Do:

• Plan and conduct user research (discovery, usability testing, behavioural insight)
• Create service blueprints, journey maps, and ecosystem diagrams
• Facilitate workshops and co-design sessions with stakeholders and users
• Work closely with delivery managers, content designers, and developers in agile sprints
• Champion accessibility and inclusive design throughout the lifecycle

What We're Looking For:

• Strong background in service design and user research within the public sector
• Ability to lead discovery and alpha phases, as well as support into beta
• Comfortable with complexity, ambiguity, and fast-paced agile environments
• Confident facilitating workshops and stakeholder sessions
• Proficient with tools like Miro, Figma, Dovetail, Lookback, Jira and Confluence
• Active SC Clearance is essential (due to the nature of the work)

Why Join?

You’ll be joining a delivery-focused team that genuinely values human-centred design and is committed to building better public services. You’ll have the autonomy to shape the direction of your work and the support of experienced professionals across design, tech, and delivery.

Interested in making a difference through meaningful public sector design?

Apply now

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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