{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “Change And Release Manager”, “description”: “
Join to apply for the Change And Release Manager role at HM Revenue & Customs
We are seeking two experienced Change & Release managers to help establish HMRC’s Release Management capability from the ground up. These roles will focus on drafting policies, designing frameworks, and piloting initial releases, laying the foundation for a scalable, enterprise-wide practice.
Key Responsibilities
Establish Release Management Capability
- Define and document HMRC’s Enterprise Release Management policy and framework, including release models, lifecycle stages, controls, and quality gates.
- Develop operating procedures and standards aligned with HMRC’s risk appetite, security requirements, and regulatory obligations.
- Pilot the framework with initial releases to validate processes and identify improvements.
Integration with Change Enablement & Service Transition
- Work closely with HMRC’s Change Enablement and Service Transition practices to design clear interaction models.
- Ensure pilot releases follow appropriate risk assessment, authorization, scheduling, and readiness checks.
- Align release activities with service transition plans, ensuring smooth handover to live operations and minimal service disruption.
- Support a risk‑based, proportionate approach that enables safe and frequent delivery.
Process Design & Continuous Improvement
- Design and refine end‑to‑end release processes based on lessons learned from pilot releases.
- Capture feedback, metrics, and insights to drive continuous improvement.
- Ensure processes support auditability and compliance with HMRC and cross‑government standards.
Tooling Strategy & Enablement
- Define an initial tooling strategy for release management, ensuring integration with Change Enablement and CI/CD pipelines.
- Support configuration and optimisation of ITSM tools (e.g., ServiceNow) to enable visibility of release activity.
Stakeholder Engagement
- Engage with technology leaders, service owners, and delivery teams to socialise the new framework and gain buy‑in.
- Provide guidance and coaching to teams adopting the new release processes.
- Contribute to planning and coordination of early major releases.
Skills & Experience
- Proven experience in establishing or maturing Release Management practices in large, complex IT environments.
- Strong knowledge of Change Enablement (ITIL 4) and its integration with Release Management.
- Ability to design frameworks and policies from scratch and validate through pilot.
- Excellent stakeholder engagement and influencing skills.
- Experience with ITSM tooling strategies (e.g., ServiceNow).
Company: HM Revenue & Customs
Location:
Job Description:
Join to apply for the Change And Release Manager role at HM Revenue & Customs
We are seeking two experienced Change & Release managers to help establish HMRC’s Release Management capability from the ground up. These roles will focus on drafting policies, designing frameworks, and piloting initial releases, laying the foundation for a scalable, enterprise-wide practice.
Key Responsibilities
Establish Release Management Capability
- Define and document HMRC’s Enterprise Release Management policy and framework, including release models, lifecycle stages, controls, and quality gates.
- Develop operating procedures and standards aligned with HMRC’s risk appetite, security requirements, and regulatory obligations.
- Pilot the framework with initial releases to validate processes and identify improvements.
Integration with Change Enablement & Service Transition
- Work closely with HMRC’s Change Enablement and Service Transition practices to design clear interaction models.
- Ensure pilot releases follow appropriate risk assessment, authorization, scheduling, and readiness checks.
- Align release activities with service transition plans, ensuring smooth handover to live operations and minimal service disruption.
- Support a risk‑based, proportionate approach that enables safe and frequent delivery.
Process Design & Continuous Improvement
- Design and refine end‑to‑end release processes based on lessons learned from pilot releases.
- Capture feedback, metrics, and insights to drive continuous improvement.
- Ensure processes support auditability and compliance with HMRC and cross‑government standards.
Tooling Strategy & Enablement
- Define an initial tooling strategy for release management, ensuring integration with Change Enablement and CI/CD pipelines.
- Support configuration and optimisation of ITSM tools (e.g., ServiceNow) to enable visibility of release activity.
Stakeholder Engagement
- Engage with technology leaders, service owners, and delivery teams to socialise the new framework and gain buy‑in.
- Provide guidance and coaching to teams adopting the new release processes.
- Contribute to planning and coordination of early major releases.
Skills & Experience
- Proven experience in establishing or maturing Release Management practices in large, complex IT environments.
- Strong knowledge of Change Enablement (ITIL 4) and its integration with Release Management.
- Ability to design frameworks and policies from scratch and validate through pilot.
- Excellent stakeholder engagement and influencing skills.
- Experience with ITSM tooling strategies (e.g., ServiceNow).
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Posted: April 11th, 2026