Overview
We’re seeking an accomplished Senior Manager – Data, Artificial Intelligence (AI) & Agentic Literacy to lead the design and delivery of enterprise-wide literacy programs that transform how our organisation understands and uses data, AI, and agentic systems. You will embed a culture of data fluency by delivering targeted, engaging, and role-relevant learning experiences that enable employees to understand, interpret, and apply data, analytics, and AI effectively in their roles.
We are happy to consider flexible working approaches to help you perform at your best. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you’ll spend at least two days per week, or if part time you’ll spend 40% of your working time, based at either our Swindon or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
What you’ll be doing
You’ll shape and execute the organisation’s Data, AI, and Agentic Literacy strategy, ensuring it drives business priorities and future readiness. Your focus will be on influencing senior leaders, embedding literacy into strategic initiatives, and creating scalable programs that enable confident, ethical use of data and AI. You’ll measure impact through adoption and KPIs, positioning literacy as a key enabler of transformation.
About you
As a minimum requirement, you’ll bring:
- A proven track record of leading enterprise-wide data literacy initiatives from strategy through to execution, delivering measurable cultural and capability shifts
- The ability to design and scale programs embedding data fluency, AI understanding, and agentic workflows across diverse roles and functions
- Expert stakeholder influence skills, including engaging C-suite and ExCo to secure sponsorship and align programs with strategic priorities
- Experience driving organisational change, embedding new ways of working and fostering confidence in data-driven decision-making
- Hands-on delivery of role-relevant learning experiences ensuring adoption across technical teams, business units, and leadership groups
- Exceptional communication and storytelling skills to translate complex data and AI concepts into compelling narratives that inspire action
- A deep understanding of data literacy principles and best practices, applied in real-world contexts to address diverse data personas and needs
Customer first behaviours
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel – We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
- Say it straight – We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
- Push for better – We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
- Get it done – We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members – those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
We are proud supporters of Women in Data. Connect, engage and belong to the largest free female data community in the UK – visit: www.womenindata.co.uk to join our community.
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