Technical Services Manager – Salary: Up to £65,000 per annum – Contract: Permanent, 40 hours per week – Hours: Monday to Friday 8am‑5pm. Role: To lead and deliver Hard FM Mechanical & Electrical (M&E) and Building & Civil Engineering (BCE) services under the Hard FM contract, ensuring full statutory, contractual, and client compliance. The role provides leadership to the site engineering team, manages operational and financial interfaces with client project teams, and ensures effective communication and reporting across Sodexo and client stakeholders.
Key Responsibilities
- Deliver Hard FM services in line with statutory, regulatory, and contractual requirements.
- Lead and manage Hard FM performance against KPIs and SLAs.
- Provide line management to the Engineering Support Manager and Technical SMEs.
- Build and maintain strong client relationships and manage client expectations.
- Act as the operational interface for client‑ and Sodexo‑led projects, including contractor and cost management.
- Manage safe and compliant handover of client‑led projects into operation.
- Ensure legal, mandatory, and HSE compliance across all Hard FM activities.
- Manage subcontractor tendering, performance, and on‑site compliance.
- Lead, develop, and motivate the Hard FM team, ensuring high standards of customer care.
- Own the Unit Training Plan and ensure role‑specific and statutory training is delivered.
- Participate in the on‑call rota and act as escalation for out‑of‑hours incidents.
Key Accountabilities
- Safe, compliant, and effective Hard FM service delivery.
- Achievement and continuous improvement of contractual deliverables.
- Strong leadership and performance of the Hard FM team.
- Accurate and timely communication with the client and Sodexo stakeholders.
- Effective operational and commercial control of Hard FM activities.
Person Specification
- Mechanical or Electrical qualification with proven management experience (degree level or equivalent).
- Experience delivering planned and reactive maintenance within a Hard FM environment.
- Strong commercial awareness, including fixed‑price contracts and P&L management.
- IOSH Managing Safely (minimum) and strong HSE leadership.
- Good IT skills (Microsoft Office).
- Strong stakeholder management and communication skills.
- Proactive, accountable, and team‑focused leadership style.
Why Sodexo?
Working with Sodexo is more than a job; it’s a chance to be part of something greater. Belong in a company and team that values you for you. Act with purpose and have an impact through your everyday actions. Thrive in your own way.
- Unlimited access to an online platform offering wellbeing support.
- An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing.
- Access to a 24hr virtual GP Service.
- Sodexo Discounts Scheme, offering great deals 24/7 across popular big‑brand retailers.
- Save for your future by becoming a member of the Pension Plan.
- Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
- Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
- Sodexo UK and Ireland’s enhanced benefits and leave policies.
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